Head of Enterprise Services

About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

Business Overview:

The Hispanic Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 50 years.

BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and International Financial Services.

CIB in Hispanic Latin America has world-class teams of roughly 300 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:

• In North America (essentially New York but also other hubs such as Jersey City and Chesterbrook) and Brazil (Sao Paulo) with a number of professionals covering Latin America. 
• In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
• In Asia with a broad coverage of all major economies in the region.

In Colombia, BNP Paribas has presence through 5 entities representing the Group: the Rep. Office, the Corporación Financiera and a Trust company for the Corporate and Institutional Banking pole. As for International Financing Services, an insurance company (Cardif) and a Rep Office for Asset Management Services.  Arval is also now present in Colombia. BNP Paribas is the European bank with the longest uninterrupted presence in the country. 

Job Purpose

: 

The Head of Enterprise Services in Colombia is responsible for ensuring the proper functioning and efficiency of CIB Colombia's administrative procedures. Directs, coordinates and supervises the areas of Procurement, Premises and Assistance and Administrative Services.

Actively contributes to the achievement of the 2025 strategy from the management of Procurement. Additionally, this position is responsible of monitoring KYS related issues or any unusual activities in a proactive manner communicating them to the Compliance team.

This role will be hybrid, consisting of an in office and remote working component.

Duties and Responsibilities

1. Implement, consolidate and develop the new Enterprise Services team locally

1. Provide strategic leadership support and guidance to the new Enterprise Services Management team
2. Develop transformation, staff engagement and communication strategy
3. Identify and execute impactful change management initiatives witch each sub-team
4. Change Management with the users
5. Defining and monitoring change with specific KPIs
6. Lead and contribute in the implementation of the UPLIFTING methodology: Focus on services and relationships, not on execution
   1. Lead the analysis and implementation of continuous improvement initiatives.
   2. Ensure delivery of monthly or annually reports and controls as established

PREMISES

1. Supervising the premises team
2. Review and standardization of procedures (Waikiki Project – Lean Process)
3. Manage the relationship with the outsourced suppliers of premises and monitor the execution of the services provided
4. Maintain strong execution in the 7 categories of facility management, overseeing the implementation of controls and processes: Corporate Real Estate, Project Management, Assest Management, Workplace, Facilities Services, Energy and Sustainability and others services

ASSISTANCE AND ADMINISTRATIVE SERVICES

1. Supervising the team
2. Review and standardization of procedures (Waikiki Project – Lean Process).
3. Maintain strong execution in the 5 categories: 

PROCUREMENT

1. SUPPLIER MANAGEMENT

1. Ensure and monitor the correct execution of Supplier Risk Assessment – KYS (Know Your Supplier) procedure. Mandatory financial security controls (due diligence form).
2. Ensure the recertification of providers in accordance with the KYS procedure
3. Keep the Supplier Masters file updated and monitored
4. Generate monthly reports in the established times: FUZZY
5. Strengthen Supplier Risk framework, implementing the necessary processes, controls and tools

2. CONTRACTS & SLAs MANAGEMENT

1. Manage and process the CIB contracts and their renewals (ensure their signature and delivery of guarantees) in accordance with the latest version of the purchase procedure.
2. Work with Legal on contract terms and issues leveraging from existing group or regional contractual framework whenever possible
3. Organize and keep updated the inventory of CIB contracts (assessment of the level of risk, definition of purchase or outsourcing)
4. Ensure and monitor the correct execution of the SLA procedure. Perform the SLA Committee
5. Maintaining the integrity of the governance structure and documentation
6. Keep updated and monitor the inventory of CIB SLAs

100. PURCHASE MANAGEMENT

1. Ensure and monitor the correct execution of the PURCHASE procedure.
2. Lead the Request for Proposals (RFPs), including developing the bid documents, managing the bid process while ensuring fairness and compliance, evaluating proposals and negotiating contracts with suppliers in order to obtain the best contract price and terms to protect the bank.
3. Execute the savings declare according to the group's methodology

500. PROCUREMENT  EXCELLENCE
     1. Lead the changes needed in the area in order to be more efficient around procurement and providers 
     2. Collaborate with management and various business heads in order to provide inputs on budgeting requirements based on purchasing needs
     3. Keep the Purchasing Management procedures updated in line with the Group's Standard.
     4. Support, cooperate and facilitate interaction with the TPRM Team and RM´s at different times in the supplier evaluation process.
     5. Attend and cooperate with internal and external audits, providing information or requirements on time

1. Contribute to the preparation of the annual budget
2. Ensure the correct classification of expenditure PiggyBank

Qualifications

These are qualifications necessary for someone to be considered for the position:

• Education

  Bachelor’s degree in business administration or management, industrial engineering or similar Master’s Degree preferred

• Specialized Knowledge

  : Strong foundational knowledge of procurement and strategic sourcing principles such as supplier collaboration, risk management, prices leverage, organizational design and knowledge of accounting and financial principles. Knowledge of standard database management, enterprise resource planning (ERP), inventory management.

• Experience

  : At least 6 years of experience leading functions or processes related to administrative services, payables, procurement, logistics support and facilities management preferably working within financial services industry in management positions or similar.

• Ability to

  :

• Coordinate with senior management
• Present to the senior leaders and provider
• articulate key issues, points of view and decision making considerations to drive results - ability to work effectively cross-border
• Understand and summarize complex and/or technical issues
• Analyze complex situations in a timely and effective manner 
• Understand legal codes, guideline, polices and their application in the different process of the department
•  Understanding of the legal entity concept and exposure to legal agreements or contracts with internal or external counterparties

• Other characteristic

  : 

• Management skills and the ability to coordinate, prioritize, and execute initiatives with multidisciplinary teams - Attention to detail
• Organization and ability to multi-task
• Strong written, verbal and interpersonal communication skills across borders and cultures 
• Energetic, engaging flexible and highly motivated team player with strong organizational skills, attention to detail and strong work ethic / Ability to inspire and lead by example 
• Solid leadership skills required
• Strong team building skills with the ability to develop and supervise a group of professionals while maintaining production and keeping the team on task.
• Expertise and experience handling third parties contracts and relationships
• Interpersonal skills to successfully collaborate with various teams of professionals and liaise with internal and external groups/ individuals, locally, regionally and globally.
• Strong work ethics and ability to work with confidential information.

• Skills or competencies 
  1. Behavioral Competencies 
     • Ability to Collaborate / Team Work
     • Communication Skills – oral & written
     • Active listening
     • Creativity and Innovation / Problem Solving
     • Ability to Synthetize / simplify
     • Organizational Skills Adaptability
     • Client Focus
     • Decision Making
     • Resilience
     • Critical thinking
     • Ability to share / pass on knowledge
     • Personal impact / ability to influence
     • Attention to detail / rigor
     • Ability to deliver / Results Driven
  2. Transversal Competencies
     • Ability to Understand, explain and support change
     • Analytical Ability
     • Ability to manage / facilitate a meeting, seminar, committee, training
     • Ability to set up relevant performance indicators
     • Ability to develop and leverage networks
     • Ability to develop other & improve their skills
     • Ability to inspire others & generate people’s commitment
     • Ability to anticipate business / strategic evolution
     • Ability to manage a project

Direct Reports

• Enterprise Services Analyst 
• Assistance and Administrative Services Analyst
• Premises Coordinator/ Analyst
• (Trainee) shared between Premises and Procurement

Interactions

• Senior leaders CIB Colombia
• Head of Enterprise Services, CIB Americas
• Chief of Staff to CIB Americas Head of Enterprise Services
• Internal control groups
• All local employees and other entities within AMER region
• External and Internal Suppliers 

Decisions

• Local committees related to the role
• All decisions related to the area

Training

• Training of the tools and software required by the area.
• Functional or specific job related training (as defined by Immediate Manager and Area)
• Mandatory trainings (as indicated by compliance, Legal, Region and Group) 
• Mandatory Corporate trainings in soft skills or BNPP competencies for all new hires (as indicated by HR).