The bank for a changing world

BNP Paribas Personal Investors

Personal Investors, created on the Internet 20 years ago, is the BNP Paribas Group’s specialist in the field of digital banking and investment services. Personal Investors has three million individual clients, to whom it provides a wide range of banking, savings and short-to long-term investment services on mobile applications, online, by phone or through face-to-face contact. It also provides decision-making tools, advice and analysis.

Personal Investors also provides services and its IT platform to Independent Financial Advisors and Asset managers together. Services include market access, transactions, account management and custody services. 

Key figures 2016

3M

 individual clients

+3 800

employees

In these four countries, Personal Investors operates under 5 separate brands

BNP Paribas Personal Investors Germany

Personal Investors operates under two brands in Germany, Consorsbank, targeted to individual customers, and DAB BNP Paribas for B2B customers. It is the no. 4 full-service direct bank(1) in the market by the number of customers and the 1st online broker by the number of executed orders by individuals(2). DAB BNP Paribas is one of the leading operators for Independent Financial Advisors and Asset Management specialists. 

In a quest for permanent improvement in the Customer Experience, Consorsbank began in 2016 to offer clients the option of opening an account via video legitimation.

Personal Investors offers its services to more than 1.5 million customers in Germany.

(1) Excluding full-service direct bank specialized in automobile makers.

 (2) Financial communication from the major competitors.

Sharekhan in India

Sharekhan, acquired in November 2016, is India’s 3rd largest online Broker. Its footprint extends to 575 towns through a network of 153 branches and 2,300 franchisees, serving nearly 1.4 million customers.

Source:  Ranking based on data communicated by The National Stock Exchange in India.


Hello bank! Austria

Hello bank! Austria is the 4th online bank in the Austrian market. It serves more than 85,000 direct customers and partners with a broad range of investment solutions and dedicated transaction tools.

Source: Ranking based on data from modern-banking.at

BNP Paribas Personal Investors Spain

Personal Investors Spain is one of the 10 leading brokers on the Spanish Stock Exchange. Its client base includes individual customers and institutional clients, as well as asset managers.

Source: Ranking based on data communicated by the Madrid Stock Exchange.