Our professions are changing
Being the bank for a changing world means innovating to overcome new challenges. From digital and IT, to compliance, customer relations and financial expertise, we are reinventing our professions to continue to meet all of our clients’ needs.
Sales and customer relations
Working in sales means serving as a banking translator, helping your clients understand all the technical aspects relating to a financial product or specific market that falls under your expertise. You know all about shares, and maybe a little something about “options”, “derivatives” and other “swaps”, too. Sales representatives deliver the right commercial messages to each client, while recommending products and operations adapted to the client’s financing needs and business sector. They execute profitable transactions with an expert eye, while evaluating risks and carrying out all necessary operations.
If you’re asking yourself if customer relations still matter in the banking world, our answer is: of course! Digital has enabled clients to demand even more. They want tailored services and increasingly personalized price scales. As a bank, we need to have the capacity to deliver the kind of customer relationship our clients prefer, whether it’s 100% digital, a mixed solution with representatives available online or an option to access all of our services inside our branch network. As physical interactions become less common, these encounters need to offer even more value to our clients.
The key to our success: developing high-quality and streamlined pathways for our clients. In short, by enabling an effective and secure use of client data, digital will allow us to enhance our service quality and earn the loyalty of our clients. That is true for all of our professions.
Between 2015 and 2016, the Compliance Department at BNP Paribas will have recruited 1,000 employees worldwide. Working in compliance at BNP Paribas means protecting the Group from the risk of fraud and corruption, preserving the integrity of our practices, and safeguarding the interests of our clients. Since the 2008 financial crisis, banking compliance has faced several new challenges. More regulators have emerged and regulations have grown even stricter.
But compliance is about more than laws and procedures. To carry out its mission, the Compliance Department must now build partner relationships with each business, working with these departments on a daily basis to support their projects. It also has to develop and promote a culture of compliance across every level of the company.
While ensuring compliance with the strictest standards, the department must also facilitate decision-making and business development.
Today, digital is everywhere and the field is changing every day. Our customers, whether as individuals or businesses, are increasingly turning to online banking (via PC, mobile or tablet) to complete their daily transactions, manage their budgets and take advantage of banking products. They use contactless payment methods and prefer virtual procedures and processes. With social media, they can now live chat with our representatives to troubleshoot and resolve issues.
With this fact in mind, BNP Paribas has developed over the years into a leading digital bank, investing more than €1 billion into digital every year. Of course, we maintain our excellent service quality on every channel by offering mixed solutions, combining our digital and remote services with access to our representatives at our branches, depending on each client’s needs.
To stay ahead of the curve in our businesses, not only do we need new
technologies, but we also have to recruit passionate and talented
employees. We need people who can identify major trends and passing
fads, facilitate the adoption of innovative digital practices or help
our employees learn how to use new tools.
Financial expertise professions
Financial expertise is what defines us as a bank, both in terms of our ability to meet our clients’ needs and to optimize our internal operations.
From portfolio management and trading, to investment strategies, structured financing and merger & acquisition advising, we deliver our cutting-edge expertise to all of our clients, including businesses and institutional investors. We offer complex and innovative financing strategies to help our clients achieve their plans: external growth, acquisitions, international expansion, IPOs, etc.
Our diverse and complementary expertise has enabled us to become a market leader in corporate financing worldwide, with an especially strong position in Europe.
We also work continuously to make sure the Group continues to operate in an optimal way internationally, both within each subsidiary and in every country in which we are present. Our monitoring, internal audit and management control professions guarantee the quality of all our risk management processes and the application of all regulations in force. These departments also optimize our financial and business management processes.
With all the talk about “digital” today, you might think the term “IT” has gone obsolete. But rest assured, it’s still going strong! IT is now the foundation of everything we do. It is the cornerstone of all of our activities, both in terms of operations and development.
At BNP Paribas, IT serves all of our businesses and employees. It supports their commercial projects by developing quality IT solutions adapted to the needs of end clients. It also develops internal tools and applications to improve collaboration, flexibility and security on a daily basis. Agile methods, cloud computing, big data, data centers: our teams work in an IT environment that is expansive and constantly changing.