The bank for a changing world

Client Management Officer



NL - Amsterdam - Herengracht 595

Job function

BNP Paribas Corporate & Institutional Banking - Client Management Team


About BNP Paribas
BNP Paribas has a presence in 75 countries with more than 185,000 employees, including 145,000 in Europe. It ranks highly in its two core activities: Retail Banking & Services (comprised of Domestic Markets and International Financial Services) and Corporate & Institutional Banking.

In The Netherlands BNP Paribas ( is one of the largest and leading non-Dutch banks. Thanks to its worldwide network and strong presence in various financial markets, BNP Paribas can offer the Dutch market (corporates, financial institutions, the public sector and retail clients) extensive expertise.
We are currently looking for a full-time

Client Management Officer

The position
The Client Management Officer provides corporate clients with a unique entry point for 1st level support.

The main tasks and responsibilities include:
• Manages registration tool by registering clients requests and performs a proper follow-up, escalates and reports claims if need be
• Produces required reports for activity performance review
• Manages clients’ paper-based payments requests.
• Manages rejections and excess limits, informs clients and liaises with appropriate internal parties when needed (RM’s, BO’s, CRC, Compliance, etc.).
• Keeps aware of industry trends, projects and informs clients pro-actively
• Maintain and report information on services and quality provided to clients
• Send pro-active alerts to clients in case of process breaks
• Coordination of any project and complex operations
• Maintains relations with Front Office (meetings/ calls)
The requirements
• Native Dutch and fluent English (both written and spoken)
• MBO+ / HBO level of education or equivalent
• Minimum of 2 years’ experience in a comparable position (client-facing) within the banking sector
• Knowledge of bank and payment processes
• Team player
• Takes initiative
• Client-oriented

Do you recognise yourself in this profile? Please send your application letter and CV in English to the Human Resources Department on  asd_recruitment_hr [at] bnpparibas (dot) com
Acquisition for this vacancy is not appreciated.

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