Systems Engineer Undergraduates - Cash Management application monitoring
Standard / Permanent
ABOUT SWIFT & CASH MANAGEMENT
The Society for Worldwide Interbank Financial Telecommunication (SWIFT) provides a network that enables financial institutions worldwide to send and receive information about financial transactions in a secure, standardized and reliable environment.
BNP Paribas is the 2nd biggest player on this network worldwide.
Cash management involves collection, handling and processing of cash flows. It aims at managing the channels of collections, payments, and accounting information efficiently. It requires a very high level of quality and a foolproof processing with high levels of expectations from customers.
BNP Paribas is in the top 2 European players and a strong worldwide actor in cash management.
ABOUT THE TEAM
Regarding its strong worldwide presence in Swift & Cash Management, BNP Paribas created a high level dynamic support organization responsible to support a full range of applications and to ensure a stable and resilient production environment for the business and operations.
In order to gather high level profiles to support this business, BNP Paribas chose to operate in a “follow the sun” operating model: the Paris Hub support team is based in Paris, Singapore & Montreal. This three locations team enables 24/7 uninterrupted operations with business hours work around the globe.
MISSION AND OBJECTIVES
The Swift and Cash management Paris Hub is responsible for:
Enhancing the quality of production for the entire BNP PARIBAS Group in the scope of Payments, Swift and Cash Management
Overseeing the end-to-end transmission of Business Transactions through the Swift, Payments and Cash infrastructures, on behalf of all the entities of the BNP PARIBAS Group
Investigating functional and technical issues with the execution of Business transactions of sensitive clients from the Cash Management Business Line
Contribute to the business analysis for the evolution of SWIFT & Cash management Softwares
Enhance the reliability of financial messaging applications, notably through the steering of committees with the relevant IT Teams
Build a motivated and high performing Swift / Cash Management / Payments support and business activity control team based in Montreal.
Manage BAU resources and budget to ensure sufficient follow-the-sun coverage on business days, weekends and bank holidays through shifts and job rotation.
Ensure resources receive proper training to perform desired tasks.
Work closely with the other managers (Paris and Singapore) to plan and maintain systems and procedures to maximize operating efficiency.
Ensure Incidents and problems are reported, tracked, followed up timely.
Perform a first level of Management & Organizational controls (monthly basis)
Day to day support activities:
Ensure the technical & functional support is properly done
Troubleshoot incidents escalated by worldwide BNPP teams
Ensure an appropriate communication to these teams
Ensure the functional controls and fixes are properly done:
Analysis of abnormal trends in business activity
Ensure the proper execution of end to end processes
Identify gaps in the process with the expected nominal operation
Supervise the maintenance intervention.
Manage the incidents and crisis communication
Analyze the criticality of the malfunction and determine the appropriate plan to fix it.
Identify and coordinate key actors in order to restore the service. Lead crisis committees.
Communicate and provide status updates on issues to business users, management team and other stakeholders.
Contribute to the post incident review and action plan definition
Get involved in the quality process:
Contribute to the brainstorm pertaining to the relevancy of the organization and process.
Analyze and challenge existing support processes to achieve continuous improvement.
Coordinate with the project and IT teams to conduct an end-to-end efficiency diagnosis of current business processes, identify the weak points, suggest improvements for the processes and get them approved.
Ensure completeness and effectiveness of DRP and/or BCP exercise every year.
Work closely with the ITO management, FRB management and stakeholders in establishing the SLA and KPIs for the perimeter of services under SWIFT & Cash Management domains. Also ensure such SLA and KPIs are measured and enforced.
Ensure tasks performed by the team comply with all applicable risk, compliance & control requirements.
Contribute and adhere to standard processes, procedures and best practices.
N.B. – Successful candidate will be required to work in day shifts (11.30-19.30) and weekend rotation. An understanding that occasionally after hours response to problems will be required. Periodic “on call” cycles are likely.
The candidate should demonstrate a combination of technical and functional skills together with excellent communication and interpersonal skills. He/she must have a genuine willingness to work with time critical operations and high availability systems. He / she must be able to handle and manage tasks with a high level of autonomy and alert / give feedback when needed.
TRAINING AND OCCUPATIONAL EXPERIENCE
- University degree in Information Technology, Computer Science or Administration
SKILLS AND BEHAVIOURS
- Ability to assimilate functional & technical architectures
- Ability to analyze and decipher content of complex file format
- Ability to manage configuration of complex application
- Analytical and information structuring skills
- Trouble shooting and problem solving
- Stress resistance: responsiveness and capacity to reprioritize your actions
- Rigorous and accuracy
- Ability to collaborate (strong team player)
- Communication skills and client focus