The bank for a changing world

Support Analyst/Senior Support Analyst

Contract

Standard / Permanent

Location

IN-MH-Mumbai

Job function

INFORMATION TECHNOLOGY

Reference

FIX001434

As Support analyst, primary responsibility is techincal level investigation of the batch. Finding bug which could hamper the business functionality and escalating this to appropriate team to fix. She/he should be working closely with the fixed income trading business users and acting as a positive resource to the review all trading activity which fulfills the Middle & Back office trade processing and settlement. She/he should be flexible enough to support business users.
QUALIFICATION:
B.E./B.Tech in any stream/MCA
 
Key Responsibilities
Monitor pre and post release stages to ensure they are run smoothly into Production with no risk to the service provided to the Business.
To be responsible for integration testing and to contribute to smooth spread of global releases or new global modules for the Back Office product lines in the region, coordinating with global teams and the Business.
To collate data on support issues and ensure frequently recurring issues are raised/prioritized with fixes scheduled through Development team.
Working with regional/global development teams to resolve/improve and to incorporate APS requirements.
Investigation and resolution of on-going system problems, owning to satisfactory resolution to maintain expected quality levels of the service to the Business.
To ensure all support issues are logged correctly in the Bank’s incident management system Service Now.
Maintain and in some cases create support key operating documents, it may include adaptation of procedures where necessary.
Able to own issues until resolution, even when this requires the help of others
Good organizational, prioritization & troubleshooting skills
High energy level, enjoying challenges and a fast-paced environment working hours as necessary to ensure critical problems are dealt with in a timely fashion
Team player as well as self-motivated to deliver a service to the Business with value and quality results
Conscientious (ability to work without close supervision and deliver results but provide regular updates and escalation to management where appropriate).
Excellent communication skills - effectively communicate with users of differing technical abilities, outside vendors and other technical groups worldwide.

Qualifications
Skills & Experience
Required
Linux/UNIX Systems
SQL
Experience in the financial industry
Working with a global team supporting users remotely
Degree level education in relevant subject (Computer Science, Mathematics et al)
Desirable
Geneos (Monitoring Framework)
Any scheduling tool like Autosys/Control M
Basic knowledge of ORacle/Sybase/MSSQL database
ServiceNow (ITIL)
UNIX Shell scripting/Python
 
Competencies
Excellent communication skills

As Support analyst, primary responsibility is techincal level investigation of the batch. Finding bug which could hamper the business functionality and escalating this to appropriate team to fix. She/he should be working closely with the fixed income trading business users and acting as a positive resource to the review all trading activity which fulfills the Middle & Back office trade processing and settlement. She/he should be flexible enough to support business users.
QUALIFICATION:
B.E./B.Tech in any stream/MCA
 
Key Responsibilities
Monitor pre and post release stages to ensure they are run smoothly into Production with no risk to the service provided to the Business.
To be responsible for integration testing and to contribute to smooth spread of global releases or new global modules for the Back Office product lines in the region, coordinating with global teams and the Business.
To collate data on support issues and ensure frequently recurring issues are raised/prioritized with fixes scheduled through Development team.
Working with regional/global development teams to resolve/improve and to incorporate APS requirements.
Investigation and resolution of on-going system problems, owning to satisfactory resolution to maintain expected quality levels of the service to the Business.
To ensure all support issues are logged correctly in the Bank’s incident management system Service Now.
Maintain and in some cases create support key operating documents, it may include adaptation of procedures where necessary.
Able to own issues until resolution, even when this requires the help of others
Good organizational, prioritization & troubleshooting skills
High energy level, enjoying challenges and a fast-paced environment working hours as necessary to ensure critical problems are dealt with in a timely fashion
Team player as well as self-motivated to deliver a service to the Business with value and quality results
Conscientious (ability to work without close supervision and deliver results but provide regular updates and escalation to management where appropriate).
Excellent communication skills - effectively communicate with users of differing technical abilities, outside vendors and other technical groups worldwide.
 
Qualifications
Skills & Experience
Required
Linux/UNIX Systems
SQL
Experience in the financial industry
Working with a global team supporting users remotely
Degree level education in relevant subject (Computer Science, Mathematics et al)
Desirable
Geneos (Monitoring Framework)
Any scheduling tool like Autosys/Control M
Basic knowledge of ORacle/Sybase/MSSQL database
ServiceNow (ITIL)
Python (Scripting Language)/ UNIX Shell scripting
 
Competencies
Excellent communication skills