The bank for a changing world

Support Analyst

Contract

Standard / Permanent

Location

IN-TN-Chennai

Job function

INFORMATION TECHNOLOGY

Reference

CCS000101

The Support analyst will be responsible to:
  • To provide support for the BP2S applications, for all day to day problem resolution/support issues.
  • Develop a good understanding of the existing application (functional and technical)
  • Participate in any specific improvement on this support deliverables

  • Monitoring and Supporting the day to day activities
  • Adherence to documented procedural standards.
  • Fully responsible for key activities within the agreed SLA and ITIL process.
  • Escalate issues which cannot be resolved, in a timely manner.
  • Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
  • Flexible approach to working hours to meet the demands of the team. Will have to work Singapore hours (5:30am – 2:30pm) or General shifts and some weekends (need basis) and on-call supports. Need to work in Night shifts
  • To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
  • Maintain Knowledge base and share experience with support team members.
  • Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
  • Resolve user queries

Qualifications:
  • Graduate in any discipline (Computer Science preferred) with a good background of Application support (L1,L2) with a minimum IT experience of  3 - 5  years of experience
     
    Domain / Technical
  • Knowledge and/or experience of the Investment banking / Securities Lending / Clearing & Settlement
  • Prior experience in Application support (PROD environment), Monitoring jobs, ITIL knowledge
  • GOOD Communication skills
  • Technical competency in the following:
                    - Proficiency in Sybase/Oracle database – SQL &  PL/SQL
                    - Prior experience of working in Unix environments and Shell scripting
                    - Prior experience of supporting in J2EE based web applications
  •                 - Knowledge of Java (desirable)
  • Ability to perform business and technical analysis, design and identify impacts (functional and technical)
     
    Others
  • Inclination to understand and learn application/business functionality
  • Fast learner, Team player, autonomous
  • Excellent analytical skills
  • SMART & Confident