The bank for a changing world

Support Analyst


Standard / Permanent



Job function




Roles & Responsibilities

1. Responsible for assuring users are provided efficient and timely support on 24X7 basis for Core Banking Applications

2. Accurately communicate pertinent information to all the stakeholders 

3. Ability to understand the production incident, troubleshoot and provide timely solution

4. Ability to work on multiple incident/service tracking tools for the complete lifecycle management of incidents and service tickets

5. Ability to manage multiple high priority initiatives in a fast paced environments

6. Ability to work with Level 2 Support Team in  seamless manner

7. Invoke , coordinate and interact with various  teams for timely recovery

8. Perform  staff scheduling to ensure Level 1 support during normal business hours  and on-call supports

9. Interface with users  employing a high degree of diplomacy

10. Remains on-call  during off-peak hours to respond to support service issues

11. Ensure daily, weekly and monthly statistics and status reports are completed

12. Meet goals and KPIs as set by the department manager


Hands on Experience

UNIX Shell Scripting  Mandatory

SQL  Mandatory

Any Database  Mandatory

Oracle  Preferred

Informatica  Preferred

COBOL  Preferred

Autosys  Mandatory



Strong written and verbal communication skills

Able to work in shifts and flexible hours on request

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Good people management skills


Shift Timings

6:30am to 3:00pm.

2:30pm to 11pm.

10:30pm to 7am.


**Shifts are on rotation basis, weekend Support will be required for the role.


BE/BTech or Equivalent.

Years of Experience:-
3-5 years


BE/BTech or Equivalent.

Years of Experience:-
3-5 years