SharePoint Support Analyst
Standard / Permanent
•Management of SP permissions, e.g. checking access rights, etc. Analysing and reporting on SP usage and activity.
•Moving and copying sites (using AvePoint DocAve). Regular review of events and messages in SP logs,management and clean-up of SP sites.
•Maintenance of profile information and personal sites, e.g. staff moves. Regularly analysing SP content and storage. Monitoring SharePoint trends (e.g. site usage and growth, disk space usage and growth).
•Setting up alerts and retention policies. Identifying and reporting governance violations
•Support and maintenance of Search service application, e.g. excluded results, refiners, etc.
•Work with site owners to provide initial set-up and configuration of their sites based on requirements, e.g. list and library creation, page set-up, permissions management, etc.
•Work with the development team to hand-over new functionality and to create and update of end-user training materials.
•Working with infrastructure support teams on the on-going design and support of the SP infrastructure.
•Reply to and post discussion topics for end-user help. Understanding of SP2013/2016 OOTB features and SP2013 Designer
3+ years of experience in SharePoint and 3+ months of experience with SharePoint 2013.
•Good knowledge and exposure to SharePoint Out of the box features 2010/2013.
•Good knowledge of SharePoint Access Permissions, Workflows and SharePoint Designer
•Experience of troubleshooting issues related to Share Point Applications.
•Ability to prioritise tasks and complete them in a timely manner.
•Flexibility to work in shifts (including overnight and weekend)