Manage the pre-sales, after-sales and debt collection transactions linked to a portfolio of customers within the deadlines set
Ensure the administrative and cash matching (allocation of unmatched cash) of the Partners and customers deals that are entrusted to him/her, taking into account their specificities, in compliance with the norms and procedures as well as the priorities of the department.
Proceed to the preliminary checking of the legal documents and of the validity of the
remittances of receivables of the Partners.
Carry out the inventory, the control, the checking and the validation of the contractual
documentation required for the implementation of a customer deal.
Ensure the monitoring of the arrears through dunning (phone calls and written reminders) and debt collection
Exercise a constant vigilance on the risk through his/her contacts with the customers and by the assessment of the arrears and requests for payment extensions (interface with the Wholesale Risk Analysis team).
Collect information, give and transmit his/her opinion on the feasibility of the payment
extensions. Forward / explain requests to the Underwriting team for decision.
Monitor the regularisation transactions (payment extensions, change in sales terms,
notification and resolution of disputes …).
Active communication with the Underwriting team to keep the team informed about the
current topics in the portfolio (arrears, unusual requests…)
Analyze and exploit the stock checks.
Check and dispatch the invoices produced for the dealers (interest fees)
Ensure the payouts to the Partners, the collection and matching of the means of payment received from the customers .
Prepare the payouts to our Partners and forward the documents to Cologne
Process the the List of unmatched cash. Liaise with the dealers if necessary to better allocate the payments received. Allocate the means of payment received
Prepare the Refund of excess payments to the customers and forward the documents to
Ensure the follow‐up of the daily bookkeeping linked to the payment‐in and payout
Provide support to the Partners who have been entrusted to him/her and provide them with regular feedback on his/her interventions.
Provide phone assistance to each new customer and Partner, explain the programs and GNAs, train them on our Extranet Tool (Copilote), our documents and our management procedures. If necessary, visit the dealers.
Contribute to loyalty-building with the Partners and to the sales development of the
Wholesale activity by maintaining quality relationships with the customers and Partners
(including Personal Finance within the servicing framework) via regular feedback
Prepare together with the Sales Team (e.g.: Key Account Manager) meetings with active
Manufacturers. Active participation in the meeting to inform the Manufacturers about the
activity and take necessary decisions (steering).
Define together with the Sales Team (e.g.: Key Account Manager) the strategy and
presentations to win new Manufacturers. Participate to the relevant meetings with the
Gather Financial Information from the dealers / Manufacturers for the Underwriting Team for the yearly reviews or any ad hoc credit decision. If necessary translate some of the documents for the Underwriting to better understand them.
Prepare reporting / working Lists for the Sales Team (retail) in order for the Sales Field Officers to discuss WSF Topics when visiting dealers.