The bank for a changing world

We are looking for

Operations Controls Analyst


Standard / Permanent





Job function


Apply REF: OPC-121318-001-LS

Business Overview:

CIB Americas Operations comprises several operations lines; Trade and Treasury Support Middle Office, Loan Servicing, Trade Finance and Warehouse lending, ITO Credit Middle Office, Global Markets America Product Control, Securities Execution and Clearing, US Derivatives Execution and Clearing, Process Management and Collateral and Treasury Forecasting Liquidity Management.


CIB Americas Control, within the CIB Americas Controls & Regulatory Oversight department is mandated with driving the awareness and application of the following core elements of control and supervision throughout CIB Americas North America. Specifically,

•        Facilitates control governance by evaluating, maintaining and enhancing the Operational Risk Control framework of CIB Americas Operations North America

•        Owns the centralized view of the CIB Americas Operational Risk control framework, with responsibility to streamline, secure and deploy the CIB Operations control framework

•        Ensure all CIB Operations controls are exhaustively and continuously mapped in the CIB Operations  control and risk information application

•        Key Risk Indictors and Key Performance Indicators, Daily Scorecard and Monthly Cockpit

•        Tracking and escalation point for Incidents, Audit Recommendations, and Operational Procedures

•        Perform granular and systematic quality assurance control reviews of Level 1 operational procedures, controls, and supervisory responsibilities of all CIB Operations teams

•        Fully segregated reporting line to senior CIB Operations management, with no responsibility for operational production



  • Develop and deploy control plans and system flow modeling.

  • Continual review of Operations Control Matrices.

  • Monitor and report on CIB Operations Control framework through the various control applications for Key Risk Indicators, Key Performance Indicators, audit recommendations, historical incidents,   procedures, Risk Control Self Assessments and Regulatory programs.

  • Assist in the design of standard control and testing procedures, templates and methodology, and the inclusion of BNP Paribas protocols and mandates for Control.

  • Assist and perform walk through and data collection exercises with CIB Operations teams as required.

  • Support control reviews, perform root cause reviews and add value through a recommendation/action plan approach of any CIB Operations control/procedure found to be failing or inadequate.

  • Develop close partnerships with CIB Operations management, Operational Risk and Control Tower managers and staff across CIB Operations, and as applicable, other control teams and compliance teams within the organization

  • Draft operating procedures as required and publish on the territory procedure platform.

Minimum Qualifications:

  • Excellent written and verbal skills, with confidence and composure at all levels of the business hierarchy
  • Change agent with exemplary attitude: - innovative, enthusiastic, rigorous, execution oriented
  • Highly:
    • Skilled multi-tasker with efficient organization skills
    • Ethical and control oriented
    • Organized and adept at managing competing deliverables
  • Strong team skills but comfortable working independently with clear directives
  • Excellent desktop skills – including Excel, Word and PowerPoint
  • Innovative and adept at assessing process improvement
  • A minimum of 1 year of experience in a similar role
  • Independently driven and able to operate autonomously with a split team in multiple locations


Preferred Qualifications:

  • A minimum of 2-3 years of experience in a similar role
  • University degree or equivalent required

  • Data flow modeling experience

  • Good knowledge of banking operational products, process flows and controls

Primary Location: CA-QC-Montréal Job Type: Standard / Permanent Job: FINANCE ACCOUNTS ET MANAGEMENT CONTROL Education Level: Bachelor Degree or equivalent (>= 3 years) Experience Level: At least 3 years Schedule: Full-time