The bank for a changing world

We are looking for

Operational Support Representative

Contract

Standard / Permanent

Location

GB-ENG-Hampshire

Country

United Kingdom

Job function

CUSTOMER RELATIONSHIP MANAGEMENT

Apply REF: ELS000054
DEPARTMENT - ELS VENDOR OPERATIONS - PARTNER SYSTEMS
LOCATION - BASINGSTOKE
CONTRACT TYPE - PERMANENT
 
BACKGROUND
BNP Paribas Leasing Solutions helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Our expert teams partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of key markets. We’re a European leader in leasing, backed by the stability of the BNP Paribas group.
WHAT AM I ACCOUNTABLE FOR?
Supporting the Operations teams and to be Identifying, participating and taking ownership of process improvement projects within Operational Support including workshops, process mapping, producing supporting documentation and procedures and successful roll out of changes. Ensuring Business Procedures and User guides are reviewed and updated regularly.
MY KEY ACTIVITIES
  • Ensuring all of Equipment Logistic Solutions (ELS) Vendor Operations processes and procedures are documented, reviewed on an annual basis and amended accordingly and Cascade new and existing Policies & Procedures content to all ELS Vendor Operations members through both verbal and written communication
  • Taking ownership of all development testing requirements including identifying resource, managing test plans and validating results and Identify system developments required in order to improve process & customer experience
  • Managing the ELS Vendor Operations (DE) list and prioritising and ensuring all system developments are successfully implemented within the team and full training is provided to all team members
  • Representing ELS Vendor Operations in all business projects and actively participating ensuring the needs of the team and our customers are considered at all times
  • Proactively investigating queries arising from regular and ad hoc reports produced across the organisation and Conduct regular sample audits as required.

MY EXTERNAL CUSTOMERS
Manufacturers, Vendors, End Users, External Service Providers, Solicitors, Insurance Companies, Accountants, Brokers and Banks
MY INTERNAL CUSTOMERS
All departments
 
MY EXPERIENCE
I need excellent communication, organisation and time management skills, be resourceful and have the ability to use initiative. I must have strong attention to detail, be enthusiastic and have a willing approach. I need strong IT and keyboard skills with the ability to maintain the highest standards under pressure and proven experience in working in a pressurised sales support environment.
MY ENVIRONMENT
Working in a busy, open plan office.
Normal working hours are 8.45 to 17.15 Monday – Friday; however we operate on a shift system from 8.00 to 18.00 each day. Additional hours will be required on an ad-hoc basis.
Dress code is business formal Monday-Thursday, business casual on a Friday.
MY ADDITIONAL RESPONSIBILITIES
  • Any other ad-hoc duties as required by my Line Manager
  • Responsible for adhering to policies, procedures, guidelines and the internal control framework established to guide the operation of their function in addition to regulatory compliance requirements.
WHAT CAN I EXPECT
On joining the company I will attend a Company Induction which will introduce me to the different areas of the business and what they do. 
 
Have regular performance reviews with my line manager; this will include a mid-term and end of probationary review and regular one to one catch ups.
 
I will be expected to complete annual online Compliance training modules via My Development, our online training platform and will continue to receive on the job training throughout my career.

Primary Location: GB-ENG-Hampshire Job Type: Standard / Permanent Job: CUSTOMER RELATIONSHIP MANAGEMENT Education Level: Not indicated Schedule: Full-time