The bank for a changing world

ITO Global Markets: Electronic Trading Application Support Analyst (Rates)


Standard / Permanent



Job function




Position Purpose
  • The Rates business at BNP Paribas is a major player in electronic market activities. The business includes market-making activities on Bonds and Interest Rates Swaps across various electronic markets as well as client-facing business, proprietary trading and futures and options brokerage.
  • The eRates support team provides support on etrading tools used by rates and credit business in Asia. The team's responsibilities include market connectivity (ION), pricing (in-house pricers) and STP.
Key Responsibilities
  • Be responsible for the trading applications and market access support of Rates Trading on various APAC markets (Tradeweb, Bloomberg, SFE/ASX, JPX, eSpeed US, BTEC…)
  • Require to support traders, troubleshoot and diagnose functional and technical issues in the production environment
  • Management and tracking of daily production problems and user request; ensure effective and timely resolution and communications to the client; report bugs back to local / overseas development teams.
  • Be responsible for handling business-driven or exchange-driven projects
  • Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
  • Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
  • Provide system and process documentation
  • Morning shift duty, weekend and holiday work are required.

Technical and Behavioral Competencies / Specific Qualifications (if required)
Technical and Behavioral Competencies
  • Good business knowledge on fixed income (especially rates) products
  • Highly motivated individual with strong skills in technical analysis
  • Experience of scripting knowledge (one of the following): Python, Perl, VBS
  • Good understanding of SQL and Unix/Windows environments
  • Proficiency in Excel/VBA
  • Team player
  • Comfortable in managing multiple concurrent tasks and prioritizing accordingly
  • Fluent in English


  • Experience with ION Trading softwares (MMI, Sysadmin)
  • Experience on trading floor
  • Experience with traders’ pricer support
  • Advanced knowledge of trade lifecycle
  • Advanced knowledge of Swaps, Bonds, Futures products
  • French and/or Mandarin speaking

Qualifications and Experience

  • University degree
  • 5 years’ experience in a similar role