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We are looking for

IT Helpdesk M/F - English Speaker

Contract

Standard / Permanent

Location

PT-11-Lisbon

Country

Portugal

Job function

INFORMATION TECHNOLOGY

Apply REF: CS_TRANSV_ITHELP_18

  

BNP Paribas Cardif Services Portugal is currently seeking an IT Helpdesk Technician M/F for its NWM department, specialized in IT Support/ System Administration available to start asap.

 
Main Functions:

 Administrate the Systems of the Information System:

  • Install, test, configure and provide technical advice on telecommunications systems;
  • Plans network installations by studying technical specifications; preparing an installation schematic;
  • Install workstations, peripheral equipment and software;
  • Verifies service by testing and re-programming circuits, equipment, and alarms, identifying and correcting problems, conferring with engineers;
  • Maintain daily performance of computer systems;
  • Respond to email messages for customers seeking help;
  • Ask questions to determine nature of problem;
  • Walk customer through problem-solving process;
  • Run diagnostic programs to resolve problems;
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
  • Install computer peripherals for users;
  • Follow up with customers to ensure issue has been resolved;
  • Gain feedback from customers about computer usage;
  • Run reports to determine malfunctions that continue to occur.
 
Provide support:
  • Provide support to users for technical purpose;
  • Provide the procedures and documentation necessary to a good running of the infrastructure.



Skills & Basic Features:

Essential:             

  • Experience on Multinational environment
  • Good knowledge in English written and verbal communication;
  • Strong Team interaction;
  • Ability to handle several tasks simultaneously and effectively;
  • Strive continuously for customer satisfaction;
  • Good capability of managing stress and conflicts and strong leadership;

 

Desirable:

  • Aim to deliver high quality results;
  • Good capability of managing stress and conflicts;
  • Active listening and good questioning ability;
  • Ability to plan and to prioritize workload;
  • Be receptive and able to quickly adapt to operation changes;
  • Other language (French)

Willing and able to work outside normal office hours under exceptional circumstances

Start date:  ASAP


If your profile and motivations matches our needs, you feel motivated to join our company do not hesitate in sending us you application , we will be delighted to consider you for this position.

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Please note that only applications submitted with:

•             CV in English

•             Certificate of Studies

will be considered and to move forward in the application process.

Primary Location: PT-11-Lisbon Job Type: Standard / Permanent Job: INFORMATION TECHNOLOGY Education Level: Post-secondary non-tertiary education / A levels Experience Level: At least 1 year Schedule: Full-time