The bank for a changing world

We are looking for

Head of E2E Onboarding Lead for FI

Contract

Standard / Permanent

Location

HK-Hong Kong (HK)-Hong Kong

Country

Hong Kong

Job function

CUSTOMER RELATIONSHIP MANAGEMENT

Apply REF: ITO000759
BNP Paribas in Asia Pacific - https://careers.apac.bnpparibas

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Position Purpose


The E2E Onboarding Coordinator is a newly created position within ITO with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all internal processes with involved teams and departments.

E2E Onboarding Coordinator Objectives:
•    Orchestrate the full client onboarding process, including the deployment and monitoring of each internal teams’ SLA
•    Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed timeframe
•    Act as the point of contact for client on all onboarding related matters (such as, document collection, client queries, account set up, and pre/post trade issue resolution)
•    Act as a correspondent between the client, business, and internal functions

Responsibilities

Direct Responsibilities


Ensure clients receive the highest standard onboarding experience
•    Attain 5Qs (Client Entity, Product Type, Origin of Incorporation, Country of Business, BNPP Legal Entity) and identify onboarding specification 
•    Work closely with business lines to prioritize onboarding pipeline
•    Define and deliver the “Onboarding Welcome Pack”
•    Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, Credit, product enablement requirements, etc)
•    Collection of all onboarding documentation from clients
•    Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
•    Effectively communicate the onboarding status to clients and internal stakeholders
•    Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business
•    Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback

Applicable to Financial Institutional onboarding only:

•    Responsible for all regulatory onboarding requirements (EMIR, CFTC protocol, TR consent, LEI,etc), master agreements (ISDA, MCA) & side letter negotiations, and internal co-ordination with credit & legal team
•    Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)

Efficient & effective coordination with all internal teams

•    Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal, Credit, Electronic Platform support, etc.
•    Oversee all internal functions and ensure teams adhere to SLAs
•    Coordinate Reverse Due Diligence requests
•    Development of efficient procedures and tools in order to further streamline the onboarding process, maintaining a constant interest in process flow redesign
•    Coordinate prioritization of multi-site onboarding and related matters

Maintain and report information on onboarding services and quality provided to clients
•    Responsible for the onboarding pipeline management and status tracker
•    Implement and maintain KPI referencing all onboarding coordination related to client
•    Implement / coordinate implementation of metrics on relevant volume and performance indicators
•    Regular activity report and indicators to the regional & global management
•    Coordinate with relevant teams to put in place processes and procedures to ensure that issues do not re-cur

Projects and initiatives related to client onboarding

•    Proactively engage in global initiatives and ensure APAC requirement are raised and incorporated
•    Leading all client onboarding related projects / initiatives with assigned project manager and project team

Team Management
•    Create, implement and manage team’s resources, casework assignment, daily operational objectives and processes
•    Engage closely with service center team to ensure delivery according to pre-defined SLA for all onboarding requests
•    Escalation point for any roadblocks and issues
•    Motivate and provide leadership ensuring delivery of high standard of team work and client
•    experience (internal and external)
•    Responsible for recruiting, objectives setting, coaching and performance monitoring of E2E
•    Onboarding Coordinator team
•    Responsible for all logistic matters (seating plan, leaves, etc.)   

Contributing Responsibilities
•    Contribute to the Permanent Control framework
•    Contribute to good quality client data
•    Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process




Technical and Behavioural Competencies / Specific Qualifications


Hard Skills & Knowledge

•    Minimum five years in any of the following areas preferred: Client Onboarding, KYC/AML onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
•    General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.)
•    Proficient with Microsoft Excel and PowerPoint
•    History of achievements in similar previous roles

Soft Skills

•    Self-directed, ability to manage multiple projects simultaneously, and ability to work collaboratively across functions
•    Highly motivated to uplift client experience
•    Work autonomously and successfully to manage team workload
•    Advanced communication skills (face to face, verbal, and written) with all levels of organization
•    Excellent organizational & interpersonal skills
•    Self-motivated and rigorous in ensuring quality 
•    Able to work under pressure and tight deadlines
•    Excellent analytical and problem solving skills (Project management experience is a plus)
•    Demonstrates effective organization and time management skills
Able to suggest and implement innovative solutions to existing and future issues
Primary Location: HK-Hong Kong (HK)-Hong Kong Job Type: Standard / Permanent Job: CUSTOMER RELATIONSHIP MANAGEMENT Education Level: Bachelor Degree or equivalent (>= 3 years) Experience Level: At least 5 years Schedule: Full-time