The bank for a changing world

We are looking for

Head of Custody Operations, BP2S Singapore


Standard / Permanent





Job function


Apply REF: SIN000113

Key Responsibilities




Scope of activities under his/her Responsibilities:


1)    Local Custody (Account management / Asset servicing / Settlement / Clearing)

2)    Global Custody (Account management / Asset servicing / Settlement)

3)    Cash Management

4)    Treasury



Main Responsibilities:  

1.     Management

·         Management : staff

o    Management of local teams.

o    Coaching of second line managers.

o    Management of their evolution and mobility locally or internationally in coordination with HR and
Banking Ops management.

o    Perform regular evaluation process duly formalized.

o    Succession plan to formalize each year (N-1 / N-2).


·         Management : BAU

o    Ensure service delivery to our clients in the best way: offering quality services at the right level of cost in a secure environment. All these elements being followed regularly by KPI and unit costs in coordination with the central team to comply with Banking Ops standard.

o    Lead local Ops Management Committees / Participate to local Comex

2.   Organization

·         Adapt staff number to the level of activity (up & down) with a minimum level of anticipation.

·         Adapt organization in regard to available resources and talents.

·         Follow the main principles of organization of BS Ops: segregation of tasks with Cross Services & Control Dept, for example.

·         Find the appropriate balance between local and central resources (Hub) in order to deliver services at the best costs for BP2S.

3.   Budget / cost management
In charge of building the budget in coordination with local and global management and in regard to the global objectives of BP2S (can be top/down).

·         Follow-up of this budget realization. Precise explanation of discrepancies (1 x quarter).

4.   Cost management

·         Ensure constant decrease of our unit costs in a secure environment.

·         Push initiatives to reach this goal.
ex : ACE programme, reengineering with or without IT implications, optimization HUB / local.

·         Unit costs follow-up (1 x year) in coordination with global team.


5.   Risks

·         Operational risks

o    Risks management is key for our Metier; head of BSO has to follow our Ops risk in a permanent manner (KPI / BAU follow-up) in order to act in the safest environment.

o    Participate in the product approval process, giving green light to start only if all the procedures are in place to minimize risks.

·         Credit / counterparty risks

o    Ensure all procedures follow Risk Dept requirements, at client level and process level.


6.   Coordination Local / Hub
Head of BSO is representing :

o     BSO head

o     BSO as a whole in his location.

o     Location requests in front of central team for subjects such as :

-  Service level (security / costs / etc …).

-  Cost calculation and allocation.

·         Through regular meetings and calls with Hub management.

·         Active participation to Ops Forum.


7.   Projects
Head of BSO is responsible for the oversight of project delivery related to:

·         New services.

·         New clients

·         System implementation.

·         Market place and regulatory change.

·         Productivity (ACE).

Head of BSO has to manage these different projects in perfect coordination with IT, Product & Coverage, locally and centrally. Implementation delay or slippage in cost will have to be justified.


8.   Communication

·         Ensure good level of communication with local and central management on BAU business, projects follow-up, incidents and problems (escalations).

·         Ensure that his team knows the global organization of BP2S, participate in transversal and cross location works.

·         Ensure efficient and accurate reporting on local activity inside and outside Banking Ops.


9.   Conduct:

Adhere to the code of conduct and act accordingly internally or when facing clients or providers.





Contributing Responsibilities



1) Work in close collaboration with the listed derivatives department to develop efficiencies and high operational quality standards by for example but not limited to minimizing the operational risk and tracking the regulatory updates impact



2) Work in close collaboration with the ALMT department to develop efficiencies and high operational quality standards




















Technical & Behavioral Competencies:



  • Excellence communication and interpersonal skills
  • Best of class knowledge in custody operations matters
  • Very good knowledge of the Singaporean regulation
  • Persistence / perseverance

  • Leadership / strong people management capabilities

  • Good operational/technical skills

  • Good analytical skills

  • Strong decision making capability

  • Client focus experience

  • Deep risk awareness 

Specific Qualifications Required


  • Capacity to adapt and create an open minded and agile environment encouraging change

  • Good knowledge of the market and regulatory  environment

  • Mandarin appreciated

  • Innovation and continuous improvement skill set















































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































Primary Location: SG-Singapore-Singapore Job Type: Standard / Permanent Job: OPERATION PROCESSING Education Level: Bachelor Degree or equivalent (>= 3 years) Experience Level: At least 12 years