Standard / Permanent
CUSTOMER RELATIONSHIP MANAGEMENT
BNP Paribas Asset Management is the asset-management arm of the BNP Paribas group. With assets under management totaling over EUR 500 billion and a staff of more than 4,000 present in over 40 countries, BNP Paribas Asset Management offers a comprehensive range of financial management services to institutional clients and distributors around the globe.
BNP Paribas Asset Management also heads a line-up of specialized management companies, each with its own area of expertise and investment policies tailored to a particular asset class or local needs.
BNP Paribas Asset Management is searching for a:
Fund Client Service Officer (M/F)
The BNPP IP Luxembourg Client Service (CS) team is organized around 4 main activities
Client and Sales Support,
Communication, Marketing and Supervision/Control of TA CS teams,
Set up, control and validation of trailer fees and sales commissions.
Oversight on delegated KYC/AML function on Transfer Agent side
The primary mission of the Client Service Team is to establish and provide a proactive support platform for the BNP Paribas Asset Management Sales Channels, clients and prospects. This will be achieved through not only responding to queries related to our products and performing regular sales support tasks, but also by recommending service improvements or automation.
Coordinate queries on behalf of clients and sales with external service providers such as Transfer Agents and internal functions (i.e. Finance, Legal, etc.)
Assist sales channels and clients with regards to account opening and KYC questions
Establish an excellent relationship with Client Relationship Managers and client’s operational teams to ensure consistent support and client satisfaction
Responsible for identifying areas where the service to clients could be improved and therefore become a competitive advantage for BNPP AM (via service calls, sales and client visits etc)
Coordinate ad hoc client and sales communications in collaboration with relevant internal department
Ensure the consistency and accuracy of data between distribution and placement agreements and the BNP Paribas Asset Management Client Relationship Management tool
Coordinate the trailer fees run with the TA, control and validate trailer fees details before payments are released
Active contribution and participation in all Client Service projects
Education: Bachelor or Master Degree
- Ideally, you have gained similar experience in the fund industry.
- Minimum 5 years of customer service/ relationship management/ sales assistance
is able to deeply understand client issues and works with teams to improve the quality of service provided. Responsive when issues arise.
is able to effectively influence and negotiate with multiple stakeholders, keeping them informed and engaged.
is able to make difficult decisions quickly and confidently, and will actively involve others in situations where decisions affect them.
Acts with tenacity, balances costs and benefits. Continuously seeks optimum performance.
Acts in full compliance with applicable laws, rules and regulations, Company policies and code of conduct
Excellent skills in Microsoft Office
Good knowledge of the mutual fund industry in Europe would be considered as an asset
Good knowledge of the regulatory and statutory requirements in connection with mutual funds would be considered as an asset
- Excellent written and oral skills in English is mandatory
- Excellent written and oral skills in French is mandatory
- Any other language is considered as an advantage