The bank for a changing world

Facilities Manager

Contract

Standard / Permanent

Location

GB-ENG-London

Job function

FINANCIAL AND TECHNICAL EXPERTISE

Reference

LON743

The role

Responsible for managing the delivery of an effective and compliant FM service through in-house staff, suppliers and consultants – across hard and soft services – within a portfolio of buildings.

Key deliverables

  • Prepare, monitor and reconcile service charge budgets
  • Check and approve expenditure against service charge budgets
  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with clients and tenants
  • Manage site based staff, ensuring all people related policies and procedures are followed
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
  • Work effectively with a range of specialist consultants to deliver agreed outcomes
  • Procure goods and services, following procedures and policies
  • Develop, agree and manage capital replacement programmes
  • Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
  • Undertake regular building inspections, complete reports and initiate/progress any required works
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials
  • May have budget and cost control responsibilities
  • Has an awareness of wider team or department budget
 
Clients and Business Development
  • Is proactive in building relationships with internal clients and responsive and helpful to external clients
  • Functional or specialist competence with relevant understanding of business/departmental context
  • Completes own work under minimal supervision/guidance
  • Can deal with novel or difficult situations within context of own function or specialism
 
People
  • Active team player
  • May manage a small team of administrative employees
  • Shares expertise with colleagues
  • Proactively communicates to colleagues and others

Systems and Process

  • Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
  • Makes some decisions within field of expertise
  • Is conscious of process and takes steps to protect interests of BNP Paribas Real Estate
  • May contribute to BNP Paribas Real Estate Projects

Person specification

Qualifications
  • Degree or equivalent
  • Membership or Associate Membership of BIFM
  • Membership or Associate Membership of IOSH
  • Member of a relevant professional body
  • National General Certificate in Occupational Safety and Health – accredited by NEBOSH
 
Experience
  • Previous experience in a similar role
  • Understanding of commercial leases and the landlord and tenant relationship
  • Good understanding of service charge budgets and accounting principles
  • Management of in-house and supplier staff
  • Management of supplier relationships
  • Good health and safety and environmental knowledge
  • Good mechanical and electrical services knowledge
  • Excellent English language skills – both written and spoken
  • IT literate – MS Office at intermediate level
  • Experience of managing multi-site environments
  • Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m
 
Competencies
  • Tenacity
  • Planning and organising
  • Commercially astute
  • Delivers innovative solutions
  • Sound decision maker
  • Creative thinker
  • Pursues excellence
  • Motivated and driven
  • Future orientated
  • Responsiveness to colleagues
  • Responsiveness to clients
  • Responsiveness to markets and  opportunities
  • Builds teams
  • Develops individuals
  • Works with colleagues
  • Proactive to change

Technical Competencies

  • Security
  • Tendering and bids
  • Supplier and specialists’ performance
  • New ideas in supplier and specialists’ relationships
  • Terminating agreements and contracts
  • Service level agreements
  • Understanding the service culture
  • Delivering a customer-focused culture
  • Assessing customer requirements and satisfaction levels
  • Customer relationship management
  • Managing property costs
  • Asset registers
  • Fabric maintenance programmes and strategies
  • Building services and their effect on building use
  • Building management systems