The bank for a changing world

We are looking for

E2E Onboarding Coordinator

Contract

Standard / Permanent

Location

HK-Hong Kong (HK)-Hong Kong

Country

Hong Kong

Job function

CUSTOMER RELATIONSHIP MANAGEMENT

Apply REF: ITO000682

About BNP Paribas in Asia Pacific (www.apac.bnpparibas)


In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

 

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region. 

 

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!

 

* excluding partnerships


Position Purpose


The E2E Onboarding Coordinator is a newly created position within ITO with a primary focus to oversee the
client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all
internal processes with involved teams and departments.


E2E Onboarding Coordinator Objectives:
· Orchestrate the full client onboarding process, including the deployment and monitoring of each
internal teams’ SLA
· Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed
timeframe
· Act as the point of contact for client on all onboarding related matters (such as, document collection,
client queries, account set up, and pre/post trade issue resolution)
· Act as a correspondent between the client, business, and internal functions


Responsibilities

 

Direct Responsibilities


Ensure clients receive the highest standard onboarding experience


· Attain 5Qs (Client Entity, Product Type, Origin of Incorporation, Country of Business, BNPP Legal
Entity) and identify onboarding specification
· Work closely with business lines to prioritize onboarding pipeline
· Define and deliver the “Onboarding Welcome Pack”
· Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, Credit, product
enablement requirements, etc)
· Collection of all onboarding documentation from clients
· Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
· Effectively communicate the onboarding status to clients and internal stakeholders
· Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of
business
· Responsible for all regulatory onboarding requirements (EMIR, CFTC protocol, TR consent, LEI,etc), master agreements (ISDA, MCA) & side letter negotiations, and internal co-ordination with credit &
legal team
· Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)
· Continually seek ways to improve the end-to-end process and journey by leveraging on client
feedback


Efficient & effective coordination with all internal teams


· Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap
Analysis, KYC Analysis, Screening, Referential, Legal, Credit, Electronic Platform support, etc.
· Oversee all internal functions and ensure teams adhere to SLAs
· Coordinate Reverse Due Diligence requests


Maintain and report information on onboarding services and quality provided to clients


· Contribute to pipeline management and status tracker


Contributing Responsibilities


· Contribute to the Permanent Control framework
· Contribute to good quality client data
· Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to
govern the KYC/AML onboarding process


Technical and Behavioral Competencies / Specific Qualifications

 

· Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC /

AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial

Markets Regulator

· General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters,

NDA’s, ETSA, Options Agreements etc.) is a plus

· Able to work independently and to work collaboratively across functions and regions

· Highly motivated to enhance client experiences

· Demonstrates strong communication skills (face-to-face, verbal, and written)

· Able to organize, evaluate and assess information in order to make recommendations and to

escalate when necessary

· Excellent interpersonal skills

· Self-motivated and attentive in ensuring quality

· Able to work under pressure and tight deadlines

· Demonstrates effective organization and time management skills

· Excellent analytical and problem solving skills (Project management experience is a plus)

· Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)

· Able to suggest and implement innovative solutions to existing and future issues

· Proficient with Microsoft Excel and PowerPoint

· History of achievements in similar previous roles

Primary Location: HK-Hong Kong (HK)-Hong Kong Job Type: Standard / Permanent Job: CUSTOMER RELATIONSHIP MANAGEMENT Education Level: Bachelor Degree or equivalent (>= 3 years) Experience Level: At least 2 years Schedule: Full-time