The bank for a changing world

We are looking for

E-Trading Support Analyst

Contract

Standard / Permanent

Location

IN-MH-Mumbai

Country

India

Job function

INFORMATION TECHNOLOGY

Apply REF: CIB004262

The role is within GM IT APS Etrading Production support group responsible globally for technical support and project deliveries. The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the Electronic Trading applications. The role is centred on application production, andrequires a wide range of technical skills. Systems are complex so as part of support activities the range of technical skills involved is wide. All team members are expected to quickly develop, or already have, a good understanding of Fixed Income eTrading systems. Each engineer in the team has applications and technologies allocated to them and they are expected to be, or quickly become experts in these areas. Out of hours work is regularly required, particularly at weekends. On-call support is also provided by the team.

 

The Production Engineer main responsibilities are:

 

•        Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.

•        Perform activities related to implementation and rollout for upgrades of existing services.

•        Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)

•        Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.

•        Pro-actively manage the capacity of production applications

•        Plan and implement application releases, load tests and configuration changes

•        Customize production tools (monitoring, batch scheduling, backups etc.)

•        Provide feedback and propose solutions to management on performance, capacity

 

The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts. As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.

 

Preferred Technical Skills :

 

•        System administration – Strong knowledge on Linux/Unix systems with ability to tune operating systems for optimum performance. Good knowledge on windows

•        Strong all-around IT background and proven experience in electronic trading markets onsimilar environments.

•        Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.

•        Databases – exposure to or skills in SQL Server and Oracle

•        ECN connectivity

•        Good network and firewall infrastructure understanding.

•        Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).

•        Ability to analyze network captures

•        Knowledge of Capital Markets business and environments is essential


 

Preferred Technical Skills :

 

•        System administration – Strong knowledge on Linux/Unix systems with ability to tune operating systems for optimum performance. Good knowledge on windows

•        Strong all-around IT background and proven experience in electronic trading markets onsimilar environments.

•        Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.

•        Databases – exposure to or skills in SQL Server and Oracle

•        ECN connectivity

•        Good network and firewall infrastructure understanding.

•        Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).

•        Ability to analyze network captures

•        Knowledge of Capital Markets business and environments is essential

Primary Location: IN-MH-Mumbai Job Type: Standard / Permanent Job: INFORMATION TECHNOLOGY Education Level: Bachelor Degree or equivalent (>= 3 years) Experience Level: At least 3 years Schedule: Full-time