The bank for a changing world

Corporate Banking Ops: Business Process Analyst


Standard / Permanent



Job function




BNP Paribas

The BNP Paribas Group is a leader in banking and financial services, employing over 185,000 people across 75 countries and 5 continents. At BNP Paribas, we work continuously on behalf of our clients, helping them to realise their projects around the world. You can be an important part of this, helping us to serve our clients both in mature and emerging markets, providing them with financial solutions across a diverse range of expertise, products and services. Our origins lie in Europe but nearly a quarter of our employees now work in our multi-award-winning Asian offices and we are a committed player in all APAC markets.

In Asia Pacific, BNP Paribas has been present in the region for over 150 years and plans to grow its business from €2bl EUR to €3bl EUR by the end of 2016. With 9,000 employees in the region and a presence in 14 markets (with 3 main centres in Hong Kong, Singapore and Tokyo), BNP Paribas offers you the chance to grow with us in Asia Pacific.

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!

Position Purpose
  • A Business Process Analyst (BPA) within the team of Corporate Banking ITO APAC – Process and Organization supports change the bank initiatives through business process improvements and organizational transformations.
  • Initiatives are supported through 3 pillars:
    • Design and Implement
    • Adapt and Improve
    • Monitor and Report
Direct Responsibilities
  • Design and Implement
    • Define and implement the region’s Target Operating Model (TOM);
    • Design, review and/or re-engineer operational processes.
  • Adapt and Improve
    • Ensure consistency of operational efficiency initiatives with the region’s TOM and processes in partnership with stakeholders;
    • When engaged, responsible for process related analysis of system projects and validate consistency to the impacted TOM;
    • Propose IT evolutions/automations when relevant to improving operational efficiency;
    • Define high level requirements for operational process oriented tools (ie workflows);
    • Support continuous improvement initiatives on end to end operations.
  • Monitor and Report
    • Support monitoring and reporting on Operations activity.

Contributing Responsibilities

  • Design and Implement
    • Support review / validation of Operations SLAs.
  • Adapt and Improve
    • Contribute to transversal projects impacting the Operations;
    • Analyze impacts of regulatory or industry changes on operations.
  • Monitor and Report
    • Contribute to committees or communication initiatives of the Operations Lines.
  • General
    • Contribute to the Permanent Control Framework.


Technical and Behavioral Competencies Required
  • Lateral thinker with strong analytical and project management skills;
  • Trained in Lean/Six Sigma methodologies is an advantage;
  • Proficient in MS applications (Word, Excel, Powerpoint, Project, Visio);
  • Strong written and verbal communication skills in English;
  • Strong organization skills with a rigorous mindset;
  • Good interpersonal skills;
  • Team player;
  • Autonomous.

Experience and Qualifications Required

  • Tertiary Education;
  • Banking experience
    • Knowledge of Corporate Banking products and processes;
    • Understanding of Operational Risk.