The bank for a changing world

Corporate Banking Ops: Business Process Analyst


Standard / Permanent



Job function




Position Purpose
  • A Business Process Analyst (BPA) within the team of Corporate Banking ITO APAC – Process and Organization supports change the bank initiatives through business process improvements and organizational transformations.
  • Initiatives are supported through 3 pillars:
    • Design and Implement
    • Adapt and Improve
    • Monitor and Report
Direct Responsibilities
  • Design and Implement
    • Define and implement the region’s Target Operating Model (TOM);
    • Design, review and/or re-engineer operational processes.
  • Adapt and Improve
    • Ensure consistency of operational efficiency initiatives with the region’s TOM and processes in partnership with stakeholders;
    • When engaged, responsible for process related analysis of system projects and validate consistency to the impacted TOM;
    • Propose IT evolutions/automations when relevant to improving operational efficiency;
    • Define high level requirements for operational process oriented tools (ie workflows);
    • Support continuous improvement initiatives on end to end operations.
  • Monitor and Report
    • Support monitoring and reporting on Operations activity.

Contributing Responsibilities

  • Design and Implement
    • Support review/validation of Operations SLAs.
  • Adapt and Improve
    • Contribute to transversal projects impacting the Operations;
    • Analyze impacts of regulatory or industry changes on operations.
  • Monitor and Report
    • Contribute to committees or communication initiatives of the Operations Lines.
  • General
    • Contribute to the Permanent Control Framework.

Technical and Behavioral Competencies required
  • Lateral thinker with strong analytical and project management skills;
  • Trained in Lean/Six Sigma methodologies is an advantage;
  • Proficient in MS applications (Word, Excel, Powerpoint, Project, Visio);
  • Strong written and verbal communication skills in English;
  • Strong organization skills with a rigorous mindset;
  • Good interpersonal skills;
  • Team player;
  • Autonomous.

Experience and Qualifications required

  • Tertiary Education;
  • Banking experience
    • Knowledge of Corporate Banking products and processes;
    • Understanding of Operational Risk.