The bank for a changing world

Community & Conversation Manager Hello bank! – m/f/x


Standard / Permanent



Job function




Want to help shape the bank of tomorrow today ?

At the bank for a changing world, our employees make change their greatest asset, turning challenges into opportunities. They think ahead to offer customers innovative solutions perfectly suited to their needs.
At BNP Paribas Fortis, the country’s number one bank, employees enjoy continuous career growth in a rewarding and flexible work environment.

Are you passionate about social networks and community building. Do you have great communication skills and an outgoing personality? Are you ready to engage with our customers? Then you might be the Community & Conversation Manager we are looking for at Hello bank!

Hello bank! an international initiative of the group BNP Paribas, is the first mobile bank in Belgium and Europe: “Mobile, just like you”. We are the bank of the mobile generation, launched in the 4 domestic markets: Belgium, Germany, France and Italy.


Your future job :

Your challenges:

- Become the manager of The Blue Room, our community platform.

- You will be responsible for the strategy and evolutions of the platform.

- You will engage in conversation and ensure traffic towards the platform through campaigns and content,…

- Manage the day-to-day conversation on our Social Media channels

- You will review the copywriting for FR content and will help for special campaigns.

- You will publish the content via a content planning tool or via the Social Networks themselves

- You will be involved in the creation of  Social Media activation campaigns.

- Ensure the monitoring, reporting and evaluation:

- You will make sure reporting are available on our actions

- You will evaluate and come up with lessons  learned and proposal for future actions

- You will collaborate with other teams and other departments within Hb! and BNPP Fortis for the realization of your job

- When needed you will work with external agencies for copy, visuals, creations,…


Highlight your strengths !

- You hold a master degree in communication and or marketing, or equal through experience.

- You are passionate about social media and have strong social skills

- You have a sound knowledge and understanding of banking activity

- You can demonstrate track records of 3- 5 years experience in Conversation and/or Community Management.

- Language knowledge: you speak fluent French but can also ensure basic conversation management in Dutch or English

- You have excellent writing skills

- You’re definitely a team player but you can also work autonomously

- You’re stress resistant and able to prioritize well

- A taste for creativity and  innovation  is highly appreciated


In a changing world, diversity and inclusion are core value. At BNP Paribas Fortis we want to attract and retain women and men of all ages, from all backgrounds, each with his or her own experience. We firmly believe that diversity increases performance and innovation. All our offers for full time are also available for 90% or 80%

What does BNP Paribas Fortis offers you ?

We offer you a fully-time challenging job in a dynamic and digital environment.


Tempted by the challenge ?

Send us your resume and motivation letter. We will contact you as soon as possible.