The bank for a changing world

We are looking for

Client Service / Sales Support

Contract

Standard / Permanent

Location

CH-ZH-Zurich

Country

Switzerland

Job function

CUSTOMER RELATIONSHIP MANAGEMENT

Apply REF: SWI000019

BNP Paribas Asset Management is the dedicated asset management business line of BNP Paribas which is a leader in banking and financial services. With over 185‘000 people representing more than 150 nationalities and present in nearly 80 countries BNP Paribas is ranked the No. 1 bank in the Eurozone. In Switzerland with offices in Geneva, Zurich, Basle and Lugano, BNP Paribas has been present since 1872. With more than 1’700 people, it is one of the largest foreign banks in the country.

 

To reinforce and to develop our activities in Zurich we are looking for a

 

Client Service / Sales Support

 

Within our Zurich-based sales team, your key duties and responsibilities include:

 

·     Customer liaison and servicing of wholesale and institutional clients (in a lesser extent) within the asset management

·     Handling of different types of ad hoc client enquiries (via telephone, e-mail, correspondence, such as providing product presentation and reports, fund various data, arranging product conference calls, etc.)

·     Transmission of various periodic reports to clients (such as Factsheets, Portfolio Composition, Attribution Performance etc.)

·     Helping the CRMs to prepare their client meetings with the ad hoc commercial documents

·     Preparation of KYC dossiers for client acceptance committee meetings

·     Helping the CRMs to maintain and update our client database (Salesforce)

·     Link between clients and our different offices for all kind of request (e.g. client service Luxembourg & France, Legal & KYC Luxembourg & Amsterdam, Marketing Frankfurt)

 

Marketing / Events:

·       Organization of Portfolio Managers roadshows and group client events (logistics and client chasing if need be)

·       Invite clients to Web Video Conference and other Fund Manager conference calls

·       Preparation and ordering product presentations for roadshows / 1to1 meetings

·       Supporting CRMs during roadshows and events on the spot

·       Coordinate and monitor our participation to various events we sponsor (Fund Fair in Zurich, Citywire conferences, + a few others)

 

Office management:

·        Taking client calls and messages when the CRMs are not available

·         Managing CRMs’ expenses in the NEXT Concur system

·         Booking rooms, organizing internal meetings and conference calls on request

 

Required skills and experience:

 

·     Strong interest in the area of asset management

·     Working experience in the field of Asset Management and Pensions Fund or Insurance Business is an advantage

·      Strong communication skills and service-oriented attitude to work

·      Attraction for client/human contact

·      Fluency in German and English, advanced French knowledge

·      Distinctive IT user skills (Excel, Power Point)

·      Self-motivation combined with team working skills and ability to establish sustainable relationships with clients as well as various internal contact people

·      Ability to set priorities, be flexible and well organized

 

  

To apply, please upload your complete application via our website www.bnpparibas.ch (all job offers) to the attention of:

 

BNP Paribas (Suisse) SA
Patrizia Forster / Dijana Marinkovic
Selnaustrasse 16
8022 Zürich                                                                
Tel 058 212 67 11 / 13
Primary Location: CH-ZH-Zurich Job Type: Standard / Permanent Job: CUSTOMER RELATIONSHIP MANAGEMENT Education Level: Master Degree or equivalent (> 4 years) Experience Level: At least 1 year Schedule: Full-time
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