The bank for a changing world

CLIENT ACCOUNT MANAGER & ONBOARDING SENIOR (M/F)

Contract

Standard / Permanent

Location

PT-11-Lisbon

Job function

CUSTOMER RELATIONSHIP MANAGEMENT

Reference

16_076_CAM

RESPONSIBILITIES OF THE ROLE INCLUDE:

Client Account Management

·         Manage the client relationship on a daily basis

·         Manage recurrent service reviews monitoring open action logs

·         Follow up with the team on queries raised by brokers

·         First level of control and 4 eye checks on BAU production

·         Contribute to client and internal audits and to ISAE certification preparation

·         Review the reconciliation performed by the team: cash and securities balances, movement;

·         Contribute to the definition and customisation of clients’ SLAs, if/when necessary train team members to specific processes implemented as a result of new clients on-boarded

·         Contribute to review and update of client procedure

·         Review client reporting

·         Produce monthly client KPI and activity report

 

Assist Analysts in the following tasks:

·         Checking integrity of data feed from providers (PV, prices, ratings, static data…) and liaising with application support teams if required

·         Investigate settlement fails with back-offices and escalate to supervisor / manager

·         Reconcile portfolios with counterparty on a regular basis and when appropriate (ie when disagreement with the counterparty), using Tri-Optima

·         Investigate differences (query the relevant middle or back offices for confirmations, confirm PVs with the marketer, the counterparties, etc)

·         Reconcile movements and balances versus Custodians

 

Onboarding

·         Contribute to on boarding of new business together with the on boarding team

·         Read and analyse legal documentation (CSA,GRMA, Clearing Agreement) received from clients

·         Contribute to the process of input and validation of new agreements and static data into the collateral platform

·         Contribute to sign-off static data set up in the collateral platform with the client

 


SKILLS

·    Degree in Economy/Finance/Management or experience in the banking industry

  • Mores than 5 years’ experience within Investment Bank Operations / Capital Markets
  • Previous experience in Middle-Office and reconciliation are a plus
  • Fluency in English is mandatory
  • Risk awareness and attention to detail
  • Time management and ability to prioritise effectively based on the risk / time criticality of the tasks required
  • Innovative mindset and able to improve processes to minimise risk and increase efficiency