The bank for a changing world

We are looking for

CIB HR About Me, 180 & Services Officer


Standard / Permanent





Job function


Apply REF: 1801CIBPHP0240
BNP Paribas is a leading European bank with an international reach. It has a presence in 73 countries, with more than 192,000 employees – including more than 146,000 in Europe and over 4,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
The Reporting & Services Lisbon platform is a key component of the CIB Global Human Resources setup. Our mission is to support the CIB HR activities through administration roles & processes monitoring, permanent and adhoc reporting with in addition any new processes not already covered by another team. Our main challenge is to set up strong processes with high end data quality while keeping flexible and open services for the largest set of demanding clients.
  • Administrate the appraisals and 180 campaigns (About Me)
    • Act as a project office in the definition of the content and technical setup of the appraisals
    • Administration of the 180 Tool (Qualtrix) and MyDev CIB appraisal platform (including L&D)
    • Setup of communications, documentation & training materials
    • Management of referentials
    • Setup of a strong control framework
    • Main contact for Group HR representing CIB regarding appraisals topics
    • Production of dashboards & ad-hoc reporting
    • Provide support to the different stakeholders: local HR, managers & employees
  • Administration of the CIB HR Regulatory processes (Dodd Frank, Mifid2, SEC…)

    • Participate to the testing and implementation of the technical solution hosting these processes
    • Animate and coordinate the campaign
    • Setup and manage a dashboard & control plan
    • Monitor the completion and chase correspondents
    • Provide training & support to users 
  • Projects
    • Develop and enhance the current processes & services, proposing improvements to better serve our clients
    • Take over the management of micro processes
    • Setup and follow up of the projects from the specifications up to the go live
  • Systems administration & support
  • Strong reporting/consolidation or process management experience
  • Management of large databases
  • Experience in managing multiple projects with consistent quality and timely delivery
  • Microsoft Office (Excel, Powerpoint etc.) package advanced level
  • Skilled relationship builder - ability to work with different stakeholders
  • Strong Team Spirit
  • Innovation and creativity
  • Results and delivery focus especially during change with customer satisfaction in mind
  • Capacity to manage priorities
  • Communication
  • Sense of confidentiality
  • Fluent in English, intermediate in French

Please note that only applications submitted in English will be considered.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location: PT-11-Lisbon Job Type: Standard / Permanent Job: HUMAN RESOURCES Education Level: Bachelor Degree or equivalent (3 years) Experience Level: At least 3 years Schedule: Full-time
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