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Associate - Remittances ARPC

Contract

Standard / Permanent

Location

IN-TN-Chennai

Job function

OPERATION PROCESSING

Reference

BNP014500

 

       JOB DESCRIPTION FOR ASSOCIATE-REMITTANCES-ARPC

 

 

 

TYPICAL POSITION PROFILE:

 

 

PURPOSE: To Process transactions for Cross Border Remittances  of BNPP-Asia WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all  the sites handled

 

 

JOB TITLE:  Associate  - Remittances                                       DEPARTMENT:      ARPC under BNPPISPL

 

LOCATION: CHENNAI                                                            TERRITORY:    ASIA

 

 

REPORTS TO: (Desg) TEAM LEAD-Remittances            NO. OF REPORTEES:  Direct: Contract Staff-3    

 

RELEVANT EXPERIENCE:  1 to 3 Yrs.                              QUALIFICATION:  B.Com    or any degree                                                                                                           

 

AGE: 21 to 27  yrs.              

 

 

GENERIC COMPETENCIES REQUIRED :

 

·         Good Communication skills

·         Excellent interpersonal skills

·         Customer orientation

·         Orientation towards Service quality

 

TECHNICAL COMPETENCIES REQUIRED:

 

·         Knowledge on various Cross Border Payment Products

·         Operational Risk awareness

·         Process performance evaluation,analysis and improvement

·         Familiarity with Banking Back Office Operations,Processes and Systems

·         Familiarity with Computer applications, MS-Office

 

 

 

 

 

 

 

AREAS OF RESPONSIBILITY  / CRITICAL TASKS:

 

 

No.

 

AREA OF RESPONSIBILITY / CRITICAL TASKS

 

 

 RESULT

 ( in order to )

 

 

ACCOUNTABILITY

(full/ partial/ supporting)

 

KEY PERFORMANCE INDICATORS

(qualitative / quantitative)

1.

Operations MANAGEMENT:

·         Processing of transactions to ensure that they are accurate, as per the prescribed service delivery standards .

To ensure error free processing

Full

·         Errors/Incidents

·         Timeliness

·         No & type of complaints

·         Audit findings

·         Minimization of Cost

2.

OPERATIONS RISK MANAGEMENT:

·         Maintain control over outstanding and unreconciled entries.

·         Implement and monitor control plans.

·         Ensure adherence to standards.

To minimize operational risk.

Full

·         Deviation from key risk standards

·         Financial loss arising out of operations

3.

Compliance:

·         Ensure adherence to internal guidelines.

To meet internal & external compliance requirements.

Full

·         Audit reports

·         Communications from compliance officers

4.

REPORTING:

·         Collate data for providing accurate MIS reports on time and as per internal formats and external guidelines.

 To meet management’s MIS requirements and the Banks external reporting requirements.

Full

·         Timeliness

·         Accuracy

5.

CUSTOMER SERVICE:

·         Minimize error rates.

·         Resolve customer complaints and queries.

·         Ensure effective and efficient co-ordination with Middle Offices and various Branches.

TO enhance customer satisfaction levels

Full

·         Customer feedback

·         Number of complaints

·         IMS

·         Feedback from various sites

·         Middle Offices feedback

 


Qualifications

 

Bcom / Any other graduate