The bank for a changing world

Associate - ORUS Implementation and Support


Standard / Permanent



Job function





Primary responsibilities:


The objective of this role is to provide a 1st level support to the Operational Risk Management. Within CIB APAC, the Core tool used is ORUS.


Operations Control is an Operational management function to


  • Monitor all daily processes are handled correctly
  • All outstanding tasks / processes are identified, justified and actioned accordingly.
  • Reports are produced regularly to the management to review.
  • Continuous improvements on control monitoring as processes are continuously evolving.


Responsibilities of the 1st level support:


  • Implementation of the new processes or deep enhancements of the existing ones.
  • To hold the Workshops with the concerned teams
  • To perform the design of the Flowcharts and the controls
  • To present and request the validation to the Customers
  • To make the Modeling in the Designer Tool
  • To ensure that the result is properly reflected in ORUS
  • To perform the training & guidance before the go live
  • Performance administration support to the ORUS tools, user accounts & profile maintenance.
  • Maintenance of the Controls that are implemented within ORUS: Self-Declarative & Control of Control i.e. small changes in process flows, update of procedures, update of control points.
  • Maintenance of regular reporting for the APAC stakeholders.
    • Generation of Weekly & Monthly reports
    • Generation of adhoc reports
    • Support in changes of report formats
  • Escalation to OPC for OPC audit related queries. The OPC managers in ISPL/ rest of APAC are responsible for the monitoring & auditing of the controls.


Educational qualification:

Qualifications & Experience:

  • Degree Holder in Finance and/or IT or equivalent



Essential Technical Knowledge / Skills:

  • Fluent in spoken and written English
  • Good comprehension, presentation & interpersonal skills
  • Experience in Process Mapping
  • Experience in IT support is a bonus


Other Value-added Experiences

  • Able to work under pressure independently
  • Self-Initiative and be pro-active
  • Attention to details and challenge issues when problem arises