The bank for a changing world

Associate Director - Property Management - Birmingham

Contract

Standard / Permanent

Location

GB-ENG-Birmingham

Job function

FINANCIAL AND TECHNICAL EXPERTISE

Reference

BHM278

The company

BNP Paribas Real Estate, a specialised division of the financial services group BNP Paribas, is able to provide targeted or integrated solutions, both locally and internationally, and offers its clients a comprehensive range of commercial and residential real estate services, thanks to its 6 lines of business: Property development, Transaction, Consulting, Valuation, Property Management, Investment Management.

With a ranking amongst the leaders on the market, BNP Paribas Real Estate is present in 30 countries, counts 3400 employees and makes a turnover of €712 million.

The role

Working for a Director managing and assisting with the management of properties.

Key Deliverables

  • Providing high quality Property Management to your client Account Manager and Senior Director
  • Being the lead property management on a large national legacy portfolio
  • Managing day to day a small team of surveyors (in several offices) and property administrators within the team
  • Working from the clients offices (Warwick)on an regular basis 
  • Management of Lease / Tenancy Schedules
  • Liaising with clients, their solicitors and tenants on daily basis
  • Instructing and liaising with contractors over minor repairs
  • Carrying out regular routine property inspections for a defined geographical portfolio
  • Assisting the Account Manager  with the preparation of Client Reporting for the property management business stream 
  • Arranging and facilitating regular tenant meetings
  • Dealing with tenant applications
  • Preparing reports for client meetings
  • Liaising with Facilities Managers and Helpdesk Administrators to ensure maintenance contracts are set up and tendered
  • Undertaking regular service charge expenditure monitoring and reporting
  • Liaising with property management accounts team on production of annual service charge budgets, approving reconciliations, rent raising reports
  • Management of Income Arrears and recovery, invoice approvals, setting up new properties, completing change notes, updating the Helpdesk and Tramps, etc
  • Due diligence for disposals
  • Attending client meetings

Roles and responsibilities

Financials
  • Individual and team based fee targets
 
Clients and Business Development
  • Manages existing tenant  relationships and contributes to securing new business and generating revenue
  • Ensuring that the team cross refer work on the contract to other teams and that this is recorded
  • Identifies and helps progress new business opportunities both in and outside own discipline
  • Able to work on a broad range of assignments referring only to senior colleagues/specialists on highly unusual or technical issues
  • Manages mid-sized assignments or sections of major projects
  • Broad knowledge of principles and practices of related disciplines
  • Enhances BNP Paribas Real Estate’s reputation through successful delivery
  • Builds own network across service lines

People

  • Manages a small team
  • May be a recognised senior specialist who shares knowledge and advises others
  • Works with and develops Graduates and newly qualified employees
  • Coaching/mentoring of others

Systems and Process

  • Evaluates, adapts and improves standards, techniques and procedures
  • May be a contributor to BNP Paribas Real Estate UK projects

Person specification

QUALIFICATIONS
  • Degree level qualification
  • RICS Qualified

EXPERIENCE / SKILLS

  • Proven experience within a commercial property management department or similar, specifically with a Client facing background.
  • Managing Lease events, rent reviews and expiries
  • Dealing with tenant applications
  • Sound Landlord and Tenant knowledge
  • Property Management Accounting knowledge – Statements of Account, service charges, arrears recovery, etc
  • Good working knowledge of Microsoft Excel, Word and Outlook
 
Competencies
  • Tenacity
  • Planning and organising
  • Commercially astute
  • Delivers innovative solutions
  • Sound decision maker
  • Creative thinker
  • Pursues excellence
  • Motivated and driven
  • Future orientated
  • Responsiveness to colleagues
  • Responsiveness to clients
  • Responsiveness to markets and  opportunities