The bank for a changing world

Application Production Support Analyst Prime Brokerage

Contract

Standard / Permanent

Location

CA-QC-Montréal

Job function

INFORMATION TECHNOLOGY

Reference

APSPB0711

MISSION AND OBJECTIVES

  • Application and user support Prime Brokerage applications

 

 

MAIN RESPONSIBILITIES

 

 

  • Troubleshoot trade capture, booking, settlements, and trade breaks issues and provide timely resolution
  • Provide level 1 and 2 support for PB applications, on-site, between 7AM to 8PM

  • Effectively escalate to development teams for level 3 support

  • Create and maintain documentation

  • Provide training to the rest of the team in the US, Paris, Mumbai, and HK

  • Must be able to multitask and take ownership on multiple items until resolution

  • Facilitate proper communication to the business users and clients

  • Work on a shift rotation using a follow-the-sun support model, handing off to Hong Kong / Mumbai and receiving hand-offs from Paris / Mumbai counterparts

  • Available on-call for after-hours support on a rotational basis

  • Inbox monitoring and batch operations

  • Answer client calls and requests

  • Participate in incident management follow ups and resolutions

Answer external client calls, provide technical and functional support to all in-house applications

TRAINING AND OCCUPATIONAL EXPERIENCE

 

  • Previous experience (3-5 years) in an application support environment

  • Trade Support or Finance experience

 

 

ESSENTIAL SPECIFIC REQUIREMENTS

 

  • Bachelor’s degree or higher in Computer Science, Information Systems or related field

  • Strong understanding of the trade process

  • Strong UNIX scripting / development

Strong SQL skills

 

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  • Strong background using Microsoft products (Specifically Excel & Outlook)

  • FTP, SFTP, FTPS, CFT file transfer setup knowledge

 

 

SKILLS AND BEHAVIOURS

 

  • Must be able to work as part of a team, use own initiative and be self motivated

  • Use of industry standard tools (Service Now/ITSM, Jira) is a plus

  • Background in Autosys Job Scheduling

  • Experience in Release Management

  • Experience writing documentation

  • Strong communication skills

  • Strong Project Management skills