Standard / Permanent
This Analyst role will be in Human Resources Operations and perform transactional HR activities and process work within HR Connect. Answers general questions regarding portal navigation and HR policies and procedures, referring to an online knowledge base for information and guidance. Perform administrative tasks in support of HR processes. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within HR Connect. Maintain the utmost confidentiality in dealing with employee records and business information. Ensures that deliverables meet or exceed individual objectives, adhere to HR Connect goals, and align with HR strategies.
This role works independently and may assist HR Connect manager with special tasks such as the development and delivery of HR process training.
- Handle complex, confidential, and/or sensitive inquiries/requests and assume ownership of cases, following established processes. Ensure accuracy/completeness of responses
Assure appropriate approvals and compliance with “Center of Excellence” standards
Provide excellent service to ensure activities allows for the intended user experience in an efficient and effective manner
May assist review and monitor daily interfaces to assure they have run successfully and according to requirements. Work with HRIS, EDM and other HR Operations team members to identify, review, research, and correct problems and implement fixes
Review, analyze, and reconcile related data according to established timelines, standards, and procedures
Escalate particularly specialized, difficult, or sensitive matters to the appropriate “Center of Excellence” resource
Support the review, update, and maintenance of HR Connect documentation for assigned areas (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes
Use the case management tool for tracking and answering various requests
Assure Compliance and Adherence to Business Objectives
- Maintain all compliance requirements. Analyze and correct errors and ensure proper quality controls are in place to avoid future errors
Provide standard or ad hoc reports to support assigned functional areas. Perform basic analysis and provide feedback regarding issues, opportunities, or challenges
May assist the HR Connect manager to review service quality, operational metrics, and service levels and recommend changes
Review, follow, and provide input to HR Operations team objectives
Provide ideas, solutions, and tools to increase the effectiveness and efficiency of HR service processing
Assist the HR Connect manager with the execution of compliance programs, internal audits, external audits, and government audits
Perform, document and report all controls relevant to HR Connect
Perform other duties as assigned
Bachelor’s Degree or equivalent education/experience/training
2 or more years’ HR functional experience required (e.g., staffing, compensation, benefits, learning, employee data); preferably for a large multi-state company as an analyst or coordinator.
Skills related to the specific position; some broader domain knowledge and/or training in HR processes and functions desirable
Fluent in French
- Demonstrate a competent understanding of HR processes, procedures, controls, regulations, and compliance requirements for at least one functional area. Basic familiarity with at least one other area desirable.
- Experience with Microsoft tools and applications required
- Experience working for a multi-national firm desirable.
FINRA Registrations Required: No
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.