Sr Service Officer (Branch Team Lead) Healdsburg
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers.
Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.
Essential Job Functions
- Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence
- Works with Branch Manager to achieve customer service targets
- Performs all customer transactions including sales transactions.
- Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties
- Coordinates lobby and line management strategies.
- Performs all customer transactions including less complex sales transactions.
- Supports the selection, hiring and training of Service Bankers
- Creates and achieves sales referral and service goals for self and Service Banker team members
- High School Diploma or GED Required
- Excellent customer service skills that include good verbal and written communication
- Relationship building, collaboration and teamwork
- Problem Solving skills
- MCCRM, Touchpoint Teller and Systems Traning and new account opening
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.