The bank for a changing world

SME Loan Servicing Officer I




United States-California-Sacramento

Job function

Small / Mid Business



What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, and Wealth Management.


Position Summary

Responsible for the management of a portfolio of performing multi-industry commercial loans granted under the US SBA 7a and 504 loan programs, USDA B & I loan program, and the bank’s “stand alone” conventional loan program.  Responds, analyzes, and recommends loan servicing actions.  Obtains and reviews borrower’s financial information.  Manages assigned portfolio payments and collections.  Identifies troubled loans and recommends appropriate loan grading, corrective action, and/or transfer to special assets.  Reviews loan documentation and collateral security; initiates corrective action as appropriate.  Generally services a minimum of 750 loans of moderate complexity.


Position Accountabilities

  • Follows for loan payments, documentation and financial information.
  • Manages payment and collection efforts prior to classification of loans to workout or liquidation status.
  • Responds to borrowers’ servicing requests for assumptions, entity changes, partial change of ownership, deferments, and release or exchange of collateral.
  • Recommends appropriate loan grading and loan accrual/non-accrual status.
  • Prepares internal and external loan reporting.
  • Maintains positive relationships with SBA district offices, loan servicing centers and CDC.
  • Participates, as directed, in internal and external loan reviews and exams.
  • Undertakes training and education as appropriate to maintain or improve professional skills.
  • Performs other duties as assigned.

Required Education or Equivalent Experience

  • Associate’s degree in accounting, business, economics, finance or real estate, or equivalent combination of education and experience in loan documentation, financial statement analysis and collection activities, and direct SBA loan servicing experience
  • Bachelor’s degree in accounting, business, economics, finance or real estate preferred


Required Experience

  • Three to five years commercial lending experience, including processing and underwriting or loan servicing of business and commercial real estate loans
  • Three to five years direct customer service experience in the financial services industry


Field of Experience

  • Knowledge of collection, documentation and/or workout/liquidation experience preferred
  • Good understanding of financial statement analysis


Administrative/Technical Skills

  • Analytical and research skills
  • Able to manage multiple tasks simultaneously
  • Ability to work independently
  • Customer service skills
  • Planning and organizational skills
  • PC skills, including knowledge of Word, Excel ITI
  • Written and verbal communication skills



Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.


Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.