The bank for a changing world

Servicing Coordinator I

Contract

Full-time

Location

United States-California-San Ramon

Job function

Operations

Reference

026754

What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Consumer Banking, Commercial Banking, and Wealth Management.

 

Position Summary

The Servicing Coordinator I is responsible for contacting our Indirect Customers to validate loan purchase and contract information for our Indirect Auto Lending Program.  The purpose of this role is to identify, report, and clear any variances or issues found during completion of  the customer verification call. Responsible for performing various servicing activities and provide support in assigned unit.  Coordinates information among internal and external customers. Resolves standard servicing issues.

 

Position Accountabilities

  • Responds to various standard servicing issues for internal and/or external customers.
  • Receives and reviews incoming work, contacting appropriate resources as needed.
  • Prepares, inputs, edits, distributes, and/or corrects standard loan data.
  • Maintains a working knowledge of unit policies, procedures, standards and workflow.
  • Performs other duties as assigned.

 


Required Education or Equivalent Experience

  • High School Diploma or GED

 

Required Experience

  • Years of functional/professional experience:  At least one year in a similar function and/or environment.
  • 1 – 2 years of experience in call center, customer service environment and/ or banking industry.

 

Field of Experience

  • Basic knowledge of the products, policies and processes that related to unit assigned
  • Basic knowledge of banking operations

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

 

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.