The bank for a changing world

We are looking for

Senior Manager Enterprise Applications




United States-Arizona-Tempe



Job function


Apply REF: 037926
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Summary



 Lead and prioritize the Application Support team’s work load

 Manage and Own the Problem Management Process.

 Develop, co-ordinate and promote the effective functioning of problem management activities across all application support teams.

 Contribute to the planning of application/infrastructure releases and configuration changes.

 To examine potential areas for Service Improvement and raise proposals with the Service Manager.

 Provide technical leadership

 Provide input to application/infrastructure scalability

 Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.

 Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis

 Maintain application monitoring, performance tuning and testing

 Provide 3rd line Application Support on complex internally and externally developed applications.

 Provide input to administering and maintaining all production and internal environments

 Provide input to the implementation, backup and roll-back plans

 Act as a technical resource for internal and external projects

 Ensure there are robust procedures and processes within the application support function remit

 Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).

 Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers

 To examine potential areas for Service Improvement and raise proposals with the Service Manager

 Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems. 



Required Experience
  • Requires broad management knowledge to lead project teams in one department.
  • Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
  • Requires 10-12 years minimum prior relevant experience.

  • Bachelor's Degree

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Arizona-Tempe Job Type: Full-time Job: Technology