The bank for a changing world

We are looking for

RPA Controller - Blue Prism Support Controller




United States-Arizona-Tempe

Job function




What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description

The RPA Controllers monitor and manage Bots and automated processes on the Bank of the West RPA Platform. Review process support documentation, troubleshoot issues, communicate with process owners and continue to improve support processes. Develop automations and software to better manage the Bank’s growing digital workforce. 
TheController will maintain the schedule, manage automation release schedules, and facilitate the success of the support team by working to improve processes and tools used by Controllers. Will be part of the RPA Design authority to ensure that the automations added to the Platform meet standards that will ensure efficient support.
Essential Job Functions
  • Monitor and manage Bots and automated processes
  • Provides RPA support or technical support services typically in a defined moderately complex project
  • Conducts a wide range of technical analysis to troubleshoot RPA performance or execution issues
  • Reviews system requirements and business processes; coordinate infrastructure installation, and implements software solutions
  • Analyzes software support requirements
  • Supports infrastructure and platform with users during development, user acceptance testing, and production
  • Manage environments, release automated processes to various environments and support post implementation
  • Maintain/update documentation of RPA processes and Platform management
  • Monitor and manage RPA Platform
  • Support releases and testing of automated processing
  • Manage Bot users and integrated applications
  • Maintain Controller schedule
  • Lead support team by providing assistance and guidance to Controllers as well as facilitating the team’s success

Required Experience
  • Operations or IT system support experience
  • Requires 1 year experience leading a support team or enough experience working on a support team to be qualified to lead
  • Experience and aptitude for training and guiding support team members
  • Database knowledge and SQL experience
  • Excellent problem solving and troubleshooting skills
  • Willing to become proficient in RPA modeling with Blue Prism
  • Experience with some or all of the following: Splunk, Web Services (REST and/or SOAP), Web application development (HTML/CSS/JavaScript)
  • Experience with RPA and/or Test Automation a plusKnowledge of Software Development a plus 
  • Please Note: This is an hourly position and you must be available during one of two shifts: 6a-3p or 2p-11p. 
  • Bachelor's Degree or Degree in progress (Computer Science or Information Systems preferred)

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
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