The bank for a changing world

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Operations Coord II




United States-Nebraska-Omaha

Job function




What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving moderately complex operational issues.

Essential Job Functions
  • Responds to various moderately complex operational issues for internal and/or external customers.
  • Receives and reviews incoming work, contacting appropriate resources as needed.
  • Prepares, edits, distributes, and/or corrects standard documents.
  • Maintains a moderate working knowledge of unit policies, procedures, standards and workflow.
  • May act as an escalation point.
  • May assist in identifying operational improvements.
  • May review and analyze daily reports and make recommendations as necessary.

Required Experience
  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
  • Requires 3 years minimum experience.
  • May require vocational or technical education in addition to prior work experience.

  • H.S. Diploma

  • Good knowledge of the products, policies and processes related to unit assigned.
  • Good knowledge of banking operations.
  • Reconciliation Services.
  • Researches and resolves the most complex out- of- balance conditions.
  • Reconciles multiple complex GL accounts and communicates effectively with business partners to resolve outstanding discrepancies.
  • Balances figures, computes totals and perform other mathematical calculations.
  • Communicates frequently with other departments and branch employees to resolve escalated issues.
  • Utilizes multiple systems and software applications to complete required research.
  • Retains accurate and appropriate supporting documentation.
  • Trains other employees as requested.
  • Performs quality assurance reviews or user acceptance testing as assigned.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
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