The bank for a changing world

Head of Learning and Development - Human Resources




United States-California-San Ramon

Job function

Human Resources



Our Brand
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Position Summary
The Head of Learning and Development role is to support the business strategy at the Bank, through creating a continuous learning culture, where knowledge and opportunities to learn and develop are available.  This role is critical in helping ensure the Bank is setting itself up well to build and develop the bench strength of the organization.

Essential Job Functions
  • Drive the vision and execution of a Bank-wide Learning and Development program that ensures all Team Members within the company receive training to not only help them succeed in their current roles, but to prepare them for their next role within the company.
  • Continuously look to raise the bar on Learning and Development within the Bank, with the goal of having the Bank recognized as a true Learning organization.
  • Provide day to day oversight of the Training function and team, including planning, budgeting, and administration of the group.
  • Develop strong partnerships with the Business and Functional Leaders, the HR Business Partners and the Talent Management Team, to ensure the development and delivery of relevant and effective training throughout the organization.
  • Serve as, and develop a strong team to play a consultative role within HR and the Business to assist in diagnosing needs and providing effective solutions to address those needs.
  • Develop strong partnerships with the Learning & Development teams within BNP Paribas, our parent company, to share and leverage Best Practices within the Group.
  • Keep abreast of new developments within the Learning Community, both in technology and alternative learning methodologies.

Required Education or Equivalent Experience
Bachelor’s Degree- related field.
 Required Experience
  • Requires broad management and leadership knowledge to lead project teams multiple job areas. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.
  • Requires 12-15 years minimum prior relevant experience.
  • In-depth knowledge of learning theory and practice in design, development, delivery, and evaluation for online, live sessions, and blended learning solutions.
  • Experience managing an LMS.
  • Experience in overseeing a corporate learning and development function, including soft skills, leadership and job skills training.
  • Work experience within an HR organization.
 Administrative/Technical Skills/ Other Information
  • Great communicator, with excellent written and verbal communication skills.
  • Proven experience in developing and successfully implementing vision and strategies around learning.
  • Strong professional presence and excels at partnering across an organization.  Has superior influencing skills.
  • Strong attention to detail.
  • Ability to make decisions without having all the data, however will also not shoot from the hip when the key facts aren’t known.
  • Strong strategic and critical thinking skills; ability to see the “big picture” while also diving into details as necessary.
  • Ability to interact successfully up and down the organization, and whose counsel is valued by the executive team.
  • Has passion around developing individuals and themselves.  Continuously looking at how to improve processes, training offerings and delivery and their own effectiveness.
  • Strong project management skills and is able to deliver even through turbulence.
  • Very high EQ level, and superior leader.  Has a strong eye for talent, and has developed their successor in prior roles. Able to inspire their team and those around them to superior delivery.
  • Attracts great talent to themselves, and is someone others want to work.
Level Supervised
  • Professional staff
The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.