The bank for a changing world

We are looking for

CRES Servicing - Customer Care Coordinator II




United States-Nebraska-Omaha



Job function


Apply REF: 041581
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

Responsible for performing various servicing activities and provide support in assigned unit. Coordinates information among internal and external customers. Resolves standard to moderately complex servicing issues.

Essential Job Functions
  • Answers phones to provide servicing support to borrowers.
    Completes Automatic Payment Draft setups.
    Prepares Lien Release
    Responds to standard to moderately complex servicing issues for internal and/or external customers.
    Receives and reviews incoming work, contacting appropriate resources as needed.
    Edits mortgages to change name, address, etc.
    Maintains a working knowledge of unit policies, procedures, standards and workflow.
    Acts as an escalation point.
    May assist in identifying and recommending operational improvements.
Other Job Duties
  • Performs other duties as assigned.

Required Experience
  • Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
  • Requires 3 years minimum experience.
  • May require vocational or technical education in addition to prior work experience.

  • High School Diploma or GED Required

  • Good knowledge of the products, policies and processes that related to unit assigned.
  • Good knowledge of banking operations.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Nebraska-Omaha Job Type: Full-time Job: Mortgage
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