****Application Support Engineer - DevOps / Powershell
Job Description Summary
Contributes to the adaption, and/or implementation and post implementation support of short- and long-term software solutions to business and technology needs. Reviews system requirements and business processes; tests, debugs and implements software solutions. Works independently in a fast paced environment on moderately complex issues.
Essential Job Functions
- Hands on with Windows server 2012 or higher, VDI and VM based solutions
- Good understanding of .Net based application
- Familiar with common IIS debugging tool like Freb
- Hands on experience on debugging tool, like Splunk, Dynatrace, Devtools
- Hands on with automation scripting like, Powershell
- Hands on Ansible experience is plus
- Familiar with Release Management and Change management process
- Technical understanding of common networking terminology/protocol TCP, UDP, Firewall
- Understanding of VIP for Load Balancer and how application manage the sessions
- Provides software support or technical support services typically in a defined moderately complex project
- Conducts a wide range of moderately complex technical analyses to ensure that software meets or exceeds specified standards and end-user requirements
- Reviews system requirements and business processes; debugs and implements software solutions. Makes recommendations on process improvements
- Determines software support requirements
- Reviews software policies, standards and procedures and make recommendations for change.
- Leads users in the planning of user acceptance testing, alpha and beta testing
- Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow
- Manage environments, Implement/Deploy software upgrade to various environments and support post implementation.
Other Job Duties
- Creates Support approach, Estimation, Software Deployment Guide, Supplemental or non functional specification
- Defines and documents software installation and configuration processes.
- Coordinates and communicates applications support activities with key stakeholders
- Reviews platform requirements and coordinates with vendors and other IT groups in building/maintaining hardware, 3rd party software, patches and network related components to comply with IT standards and procedures.
- Performs other duties as assigned.
- Banking industry experience is plus
- Requires practical knowledge of job area typically obtained through advanced education combined with experience.
- Requires 3 years minimum prior relevant experience.
- Bachelor's Degree
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.