The bank for a changing world

Application Performance Management Engineer




United States-Nebraska-Omaha

Job function




What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, and Wealth Management.


Essential Job Functions

  • Develop appropriate documentation related to the systems and data architecture (30%)
  • Develop the physical design of the system and coordinate with the IT functional groups to specify the hardware, software and network connectivity for the production and test environments (30%)
  • Collaborates with business functional groups in analyzing and evaluating business requirements; develops and manages the logical and functional design of the system (20%)
  • Acts as a consultant to the development team in providing an appropriate solution and resolve design conflicts (10%)
  • Provide status to the work-stream lead as well as manage and escalate issues (10%)

Job Specifications


Required Education or Equivalent Experience

  • Bachelor's Degree required
  • 7+ years of experience


Required Experience


Application Monitoring and Reporting. Monitor critical business transactions as specified by the Client, with appropriate time intervals, alert thresholds, and event actions. Maintain an application monitoring methodology through effective test script creation, application monitor configuration and deployment. Ensure that incident alerts are generated and routed to the appropriate recipients. Ensure that performance and availability trend reports are available to application owners and users. Work closely with application and support teams to identify and prioritize application monitoring requirements and on-board additional applications for monitoring. Ensure that APM tools are integrated and leveraged to best meet the banks monitoring and reporting needs.
Assistance with Problem Management. Provide data to assist in real-time and historical troubleshooting of performance and availability issues.
Infrastructure Resource Monitoring. Monitor resource utilization trends of infrastructure components associated with monitored applications. Provide utilization reports showing resource trends and will identify potential opportunities for cost savings.
Dynatrace Technology Optimization and Operation.  Monitor and maintain the health of the APM deployment. This includes updating software with any necessary service packs and maintaining accurate deployment documentation with Technical Support. It also includes managing user access and security policies and providing recommendations about data backup and retention.
User Accessibility. Maintain user permissions and ensure Client resources have access to the appropriate areas of the technology. In addition, work closely to mentor Client users to more effectively utilize reports, dashboards, and other components of Dynatrace’s APM solution.
Mentoring and Knowledge Transfer. Provide mentoring of Client users on the technology and associated best practices. Transfer knowledge gained about the most effective usage of software within the Client environment.
Conduct comparisons of Web application performance against key competitors. Review competitive performance data trends and inform business and IT teams of any changes in performance or standing that should be addressed by the Client.
Report on the performance contributions of 3rd parties such as Content Delivery Networks (CDNs), cloud providers, and other remote service providers. Assess performance trends from third-party contributors and inform the Client of any performance issues that negatively affect overall performance results, contribute to missing SLAs, or otherwise should be addressed by the Client and their 3rd-party vendor.


Level Supervised

  • none

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.


Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.