The bank for a changing world

Payments Agent


Fixed Term



Job function






CMONA Payment Services is responsible for all the processing of incoming and outgoing wire transfers in USD, and Canadian funds as well as a variety of other currencies. The area provides a full array of Cash Management Services on an around-the-clock basis to the Bank’s customers. 


Payment Services Agent is responsible for delivering complete Funds Transfer Services with an emphasis on high quality, timeliness and accuracy to internal/externally customers by incorporating experience and industry knowledge in daily workflow. 






  • Transaction processing in one or more of the company’s internal operations to support domestic and international customer for payment and check processing service functions.
  • Ensures instructions are executable, properly authorized or signed, or authenticated where applicable.
  • Correction of transactions received via automated feeds with improper formatting and or items previously disapproved by verifiers.  
  • Awareness of daily work levels and achieves set standards and goals.
  • Identify and take prompt action on priority items.
  • Reviews compliance stopped payments/messages for potential violation.
  • Ensure adherence to all external regulatory and internal policy guidelines as dictated by the position
  • Perform other support operations functions as required.
  • Foreign exchange processing duties which include, buying and selling foreign currency, entering, verifying wire transfer.
  • Verify figures with the Trading group for Funds Control to ensure both areas are starting with the same opening position.
  • Monitors and records all intra-day activity as received from the Traders, then compares position with  Payment Services to ensure Back Office has communicated all the necessary payment instructions
  • Must have the ability to identify and resolve intra-day position for funds control and reconciliation through various reports. 
  • Responsible for end of day proof and reconciliation.
  • Share in the rotational coverage of all functions within the area.
  • Process/Validate Inclearing and Outclearing checks, Incoming and Outgoing Collection letters and (ACS Cash) Letters.  Additionally responsibilities may include: Signature authorizations, Process posi-pay input and matching on Inclearings.
  • Provide database feedback.
Contributes directly to the Permanent Operational Control device: by applying the procedures, by carrying out the monitoring and by alerting his superiors to any malfunction



·        1/3 years experience in the field of banking operations

·        Degree from accredited college/university

·        Strong understanding of Funds Transfer operations as well as the rules and regulations, which govern it, (this will include both CHIPS, Fedwire, LVTS and ACH.) 

·        Strong preference for previous banking experience with foreign exchange

·        Knowledge of local clearing systems, SWIFT and the various formatting issues associated with them. 

·        Customer Service Orientation

·        Industry Knowledge: Product knowledge of Wire Transfer and Check processing business.  This should be complemented with an understanding of Accounting and Regulatory background..

·        The candidate must be PC literate with a strong working knowledge of Excel,  Word  and PowerPoint

·        Strong preference for previous banking experience with foreign exchange