The bank for a changing world

We are looking for

WM CLM Data Maintenance Support Associate/Associate L1

Apply REF: CHA000131
Key Responsibilities
  • Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients.
  • Ensure practices are adhered to bank’s standard procedures and guidelines with an emphasis in the area of compliance.
  • Keeping abreast with the changes in regulations (site, regional, global, HO), assess its impact.
  • Maintaining sound work processes and integrity of client data.
  • Maintain workflows in accordance with site specific (SG/HK) requirements and ensure they are understood.
  • Controls in place with regards to safe custody of account documentation; potential operation risks associated with users’ requests to access database of sensitive client data, signatures and document images.
  • Provide feedback and escalate issues to the appropriate functions and management.
  • Administer request from internal regulators, internal stakeholders with respect to audit review
Implementation and Process
  • Work closely with Internal Customers to provide support to on-boarding of clients to the Bank.
  • Ensure integrity of Creation and Maintenance of Client Data and meeting SLA and KPI.
  • Manage processes of Closure of Accounts.
  • Link clients to banking service tools (eg Direct Access to Advisory Desks, Dormant, Deceased Accounts, Blocking/Unblocking of Accounts, etc) as requested as part of support handling.
  • Ensure all clients’ documents/files are stored securely whether electronically, through Image Scanning or in paper format.
  • Support internal customers’ queries related to clients’ data/profiles to facilitate processes.
  • Prepare regular reports for Management review (monthly/quarterly/periodic statistics).
  • Ensure timely processing of static data inputs request.
  •  Appropriate and confidential handling of client data and information.
  • Provide Regional Support following SG and HK time and public holidays.
Team Spirit
  • Work within a team – with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.
  • Be open to change and support the vision of working in a fully transversal operation.
Information Sharing
  • Ability to share information and eventually train new team members.
Control and Risk
  • Abide with operational risk procedures and escalate incidents to Management where necessary
  • Contribute to the implementation and controls for daily processes and assist with the update of procedures
  • Report and escalate concerns/ issues to Manager when required
  • Liaise regularly with the following internal groups to ensure a smooth support process: WM COB SG/HK, Compliance, Legal, FO teams, Client on-boarding and due diligence team in Singapore/Hong Kong or other support teams within WMHK/WMSG that have any involvement in the Client On-boarding process.
Comply with BNPP Permanent Control Activities
  • Direct contribution to BNPP operational permanent control framework.
  • Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
  • Comply with regulatory requirements and internal guideline
  • Contribute to the reporting of all incidents according to the Incident Management System
  • Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
  • Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

Qualifications and Experience:

Minimum 1-2 years of relevant working experience
Bachelor’s level degree or professional qualification 

Essential Technical Knowledge/Skills:

  • Understand the principles and be familiar with Client Databases’ Requirements Individuals/ Corporates/Holding Companies/Trust Accounts.
  • Essential knowledge and experience in Client Data Management experience.
  • Fluent in English (spoken and written).
  • Excellent communication and interpersonal skills.
  • Should possess strong fundamental and technical skills, awareness of operational risk.
  • Excellent PC skills, especially in Excel.
  • Understanding of Compliance and Regulatory influences within the Client Onboarding process.

    Other Value-added Competencies:

  • Team player, independent, positive attitude and attention to details
  • Understanding the importance of data integrity
  • Client-oriented and high adaptability to changing environment
  • Able to work under pressure and exhibits strong problem solving skills
  • Demonstrate strong analytical skills and able to generate simple statistics 
Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to understand, explain and support change