The bank for a changing world

We are looking for

Wealth Management - IT Support

Apply REF: IT000089
Direct Responsibilities

Run-the-Bank Business

  • Taiwan 1st Level IT Support to front-to-back users for all WM systems and CIB IT Platform that interfaced with WM systems.
  • Facilitate incident/problem ticketing and follow up on root cause as well as long term solution per regional (Hash Tag Service Team) guideline / SLA
  • Act as liaison to facilitate effective communication between Taiwan users and respective IT support team, moreover assisting escalation on critical issues for Management alert.
  • Closely follow-up with Regional IT on strategic solution over aging issues and problems
  • Participate in regional IT incident board meeting on behalf of Taiwan onshore for arbitration  
  • Provide or facilitate user training per respective IT applications
  • Facilitate broadcasting activities including downtime, alert, maintenance, etc.
  • Maintain WM Taiwan onshore IT architecture diagram

    Change-the-Bank Business

  • Act as the TW IT focal point to understand the purpose and justification of User Change Request and facilitate to submit for regional IT teams’ effort sizing
  • Facilitate the change request Functional Spec walk thru between Regional IT and users
  • Coordinate Change Request UAT activities
  • Organize and facilitate monthly IT change request arbitrage meetings with local users
  • Follow up and track IT change request status
  • Functional support on local vendor regulatory or MIS reporting enhancement and assist for testing
    DR & BCP exercise coordination & support for Taiwan WM

    Taiwan project deployment support  

  • Support Taiwan Onshore Project Manager on project deployment arrangement
  • Attend onshore IT projects to ensure the proper hand-shake from Change-the-Bank to Run-the-Bank


Contributing Responsibilities

  • Ensure IT service delivery includes but not limited to Incident Management, Problem Management, Change Request Management, and Production readiness. 
  • Contribute to the implementation of operational permanent control
  • Comply with regulatory requirements and internal guidelines
  • Contribute to the reporting of all incidents according to the Incident Management System
  • Contribute to the Permanent Control framework

  • Business Knowledge of banking products, trading system, exchange protocols, back office systems and cross-entity systems. 
  • Strong experience in managing IT service delivery
  • Good knowledge on IT security
  • Project Management Skill
  • Business Analytical Skill
  • Interpersonal communication
  • IT background is a plus
Primary Location: TW-TPE-TaipeiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 7 years