The bank for a changing world

We are looking for

Transaction Banking APAC - Client Service Representative

Apply REF: TB 000025

Position Objective

Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency

Roles and responsibilities

  • This role is part of team that is the principle point of contact for corporate bank clients and responds to clients' request for information, problem resolution and service activities across the corporate bank products covering cash management, Loans, deposits, FX, security trading and associated eBanking channels
  • The CSR is responsible for full and satisfactory resolution of the client requests and to achieve this, he/she may need to coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client's service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate 
  • May be required to proactively reach out to the client in support of bank initiatives/events especially involving sensitive/complex communication 
  • Beyond this, the CSR may also provide defined support for some activities for the coverage teams and may undertake ad hoc projects as assigned  

Competencies

Technical Experience

  • preferably knowledge of corporate bank products esp Cash Management, loans, deposits
  • Experience in a client facing role
  • Comfortable with technology and MS office tools
  • SFC 1, 7 & 8 license

Behavioral

  • Good aptitude to learn
  • Enjoys the client interaction with excellent interpersonal skills
  • Resourceful and able to resolve problems
  • Meticulous and responsible
 
Primary Location: Hong Kong S.A.R.Job Type: Standard / PermanentJob: SALES DEVELOPMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 years Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Creativity & Innovation / Problem solving, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop and leverage networks, Ability to anticipate business / strategic evolution