The bank for a changing world

We are looking for

Team Trainer - Inbound Telesales

Job type Permanent
Schedule Full time
Brand BNP Paribas Cardif
Level of experience 1 to 2 years
Apply REF: IBTT-SW-1/20

Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA. The business was formed in 1971 as Pinnacle Insurance Company Ltd, and established itself as a leading specialist provider of protection and investment solutions. Today the company is focused upon the provision of creditor, pet and motor warranty insurance.


We are seeking an energetic and experienced trainer to support our inbound telesales team on a permanent, full time basis.

You will work as part of the team delivering a first class, professional service to all Cardif Pinnacle customers.  The trainer will support the Managers in the department, when needed.

Key responsibilities;

  • Deliver training on product, systems and skills to all new agents to the role.
  • Ensure all training packs written are passed through the correct channel before delivery, and that the packs are always kept up to date.
  • Ensure that all training records are kept accurate and up to date.
  • Analyse and review quality trends and provide support to Managers when giving feedback and further training.
  • Help agents develop and improve their call handling skills and product knowledge through coaching and feedback.
  • Handle any escalated calls given in a professional and courteous manner, in line with Company procedures.

Required Skills and Work Experience

 

Essential

  • Previous training experience 
  • Knowledge of all in-house systems (to be trained on the job)
  • Knowledge of full product range
  • Ability to work to tight deadlines
  • Good working knowledge of; Excel and PowerPoint
  • Abiity to present to a range of people
  • Confident professional approach
  • Professional and polite manner.

Desirable

  • Training qualification

    

Pay/Hours/Benefits

  • Competitive salary & excellent benefits
  • Monday - Friday, 37.5 hours per week, between 8.30 - 18.00
  • 1 in 3 Saturdays paid as overtime, 9.00 - 13.00
  • 10% Non contributory Pension Scheme + 2.5% matched by company
  • 24 days holiday per annum
  • Holiday buy and sell scheme
  • Birthday day off
  • Private medical cover
  • Subsidised onsite cafe
  • Award winning range of flexible benefits including AA membership, gym membership, retail discounts, will writing, Art Pass
Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedExperience Level: At least 1 yearSchedule: Full-time Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to develop others & improve their skills