The bank for a changing world

We are looking for

TEAM LEADER REMITTANCE HK

Apply REF: ARP000215

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

ARPC is catering to different Asian regions to process remittance transactions for various clients. India remittance team is handling back office processing on behalf of 8 branches across 2 sites Mumbai & Chennai.

Position Purpose

To manage, monitor and control transaction processing for  Hong Kong Remittance of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of Operations Objectives of BNPPISPL for all the sites handled

Responsibilities

 

Direct Responsibilities

1. Operations MANAGEMENT: Supervise processing of Hong Kong Remittance transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects  by the team members.

4. TEAM SUPERVISION &TRAINING: Monitor the performance of the Team members. Provide Training support wherever needed.

 

Contributing Responsibilities

1.OPC: Contribute to the Operations Permanent Control framework

2..CUSTOMER SERVICE: Monitor turn around times,  and operational efficiency . Resolve customer complaints and queries.

3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address  ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.

Technical and Behavioral Competencies required

TECHNICAL COMPETENCIES REQUIRED:

1.Familarity with Computer applications, MS Office, Business Objects etc

2.Familarity with Back Office Operations, Processes and systems.

3.Knowledge on various regulations connected with Banking Operations.

4.Operational Risk awareness

5.Knowledge on Banking Law & Practice

6.Product Knowledge on Cash Management

 

 

BEHAVIOURAL COMPETENCIES REQUIRED:

 

1.Communications Skills

2.Networking & Logistics Management

3.Interpersonal & Team Building Skills

4.Results Driven

5.Taking Initiative and Risk Management Skills

6.Client Focus and Decision Making Skills

 

MANAGERIAL COMPETENCIES REQUIRED:

 

1.Ability to support the teams

2.Crisis Management.

3.Maintaining cordial relationship among the teams

4.Delegating and Developing Others

 


Bachelor degree or equivalent.

Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Ability to deliver / Results driven, Proactivity, Client focused, Ability to share / pass on knowledge, Active listeningTransversal competency: Ability to understand, explain and support change, Ability to develop others & improve their skills, Ability to develop and adapt a process , Analytical Ability