Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.
This exciting role will see you managing a team of circa 10 individuals within Global Operations who are responsible for vehicle purchasing and so managing the ordering of our vehicles, making sure our customers and suppliers have the best experience from Arval along the way. Your role is to ensure your team has the capacity and capability to achieve their objectives and targets both individually and collectively and so enable the seamless delivery of the agreed customer service standards. You will help to develop and maintain robust processes and reporting to promote best practice and demonstrate efficient team performance. You will act as the escalation point for queries in the team on the behalf of customers.
This is a management role where you will lead from the front and provide direction, leadership, Training, promote and drive change and motivate your team. You will set and track individual/team objectives and ensure you develop your team to give them the knowledge and expertise to be best in class.
Pay Zone A4
We are looking for an energetic and confident individual with people management experience. You will need to have strong communication skills, able to negotiate your way around a variety of stakeholders across many internal departments. This is a high profile team, so we need someone who can exceed customer expectations, motivate your team and adapt priorities at short notice, whilst working to tight deadlines. You will also have a helpful and adaptable approach and be comfortable handling complaint escalations. All this whilst ensuring the customers remain our number one priority.
Successful applicants will be invited via email to complete an automated online video interview so you can tell us all about yourself before we decide who to bring in for a final interview. This can be done on your mobile phone, tablet or laptop at any time of day so gives you complete flexibility. Full instructions and a Hints & Tips video will follow.
What's in it for you?
Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:
Company Pension (the company will add in up to 10% into your pension pot every month)
25 days holiday (plus bank holidays)
£23 - 27,000 basic salary
Free Gym and classes
We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-
If you have the drive and ambition why not apply today!
Primary Location: GB-ENG-SwindonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time
Behavioural competency: Ability to collaborate / Teamwork, Proactivity, Personal Impact / Ability to influence, Attention to detail / rigor, Organizational skills, Adaptability, Ability to deliver / Results driven, Active listening, Communication skills - oral & written, Client focused, Ability to share / pass on knowledge, Ability to synthetize / simplify, Creativity & Innovation / Problem solving, Resilience, Decision MakingTransversal competency: Ability to understand, explain and support change, Ability to develop and adapt a process , Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop others & improve their skills, Ability to set up relevant performance indicators, Ability to inspire others & generate people's commitmentReference: BIR38062536