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We are looking for

Team Leader of Client Management and Operations


Team Leader of Client Management and Operations 


Key responsibilities and related actions:


1. Effective daily supervision of team's work related to: 

    • Provision of operational support to Front Office teams in the area of servicing financial institutions and corporate clients

    • cooperation with regional Global Markets Operations and Corporate Banking Operations team in Lisbon

    • Preparation of documentation / agreements with financial institutions and corporate clients, prepare and collect documentation from customer and process accordingly

    • Performance of new client on-boarding including due diligence process and periodic reviews by conforming to KYC data requirements

    • Collection of relevant KYC information; gather and analyze KYC documentation in accordance with regulatory and AML policy requirements

    • Registration of customers in referential systems

    • Processing of high-value payments, including Correspondent Banking accounts payments

    • Preparing, monitoring and updating of daily forecast of the Branch positions in PLN and other currencies

    • Operational cooperation with external entities on behalf of the Branch

    • Providing current control with regard to anti-money laundering, including high risk customers, atypical transactions and inactive accounts,

    • Supporting of systems for filtering of transactions in accordance with the relevant procedures.


    2. Management of Client Management and Operations Team

      • Supervision of team members’ performance, allocation resources to ensure the daily operations and efficient processes.

      • Monitoring the productivity per employee and controls versatility among the staff.

      • Identify and define KPIs

      • Ensuring that all processes within the perimeter assigned are formalized and up-to-date.

      • Ensuring adequate training of staff in the subordinate unit

      • Ensuring the continuity of operations of the entity through appropriate management of the composition and co-creation with appropriate teams of BCP plans

      • Ensuring that operational procedures and manuals/ operational instructions are being updated on regular basis

      • Regular periodic evaluation of the staff of the Team

      • Conducting recruitment process of team members

      • Conducting yearly appraisals process with employees

      • Conducting staff development and training, providing support for new comers to adapt the CIB Branch environment  




      • 5 years of relevant work experience (operational teams related to Corporate Banking/Capital Markets) in other banks or financial institutions
      • Knowledge of Financial Services and Capital Markets products, Client Service

      • Experience with working with legal documentation; Ability to review and analyze legal documentation;

      • Understanding of Control, Compliance/AML and Investigation functions in the banking industry

      • Understanding of the end to end KYC and client on-boarding processes

      • Attention to detail, strong analytical and problem solving skills

      • Good knowledge of usual IT tools (Excel, Word, PowerPoint)

      • Fluency in English (written and spoken)

            We offer:

            • Stable employment on the basis of full-time job contract
            • Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
            • Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
            • Opportunities to growth within the organization including 6 Career Paths to choose from
            • Attractive benefits package:
              • private medical care,
              • life insurance,
              • sport card,
              • lunch card,
              • Additional benefit to choose from on the cafeteria platform (cinema and theatres tickets, online shops vouchers, etc.)
            • co-funding of language courses and many more
            • Prestigious work location near Rondo Daszyńskiego
            Candidates meeting the above mentioned requirements and interested in cooperation are asked to e-mail their applications in English (CV).
            Thank you in advance for sending your application. We kindly inform you we will contact only chosen candidates.
            BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

            Please attach the below clause to your application:

            I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018  (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.
            Primary Location: PL-MA-WarsawJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Personal Impact / Ability to influence, Organizational skills, Resilience, Communication skills - oral & written, Ability to share / pass on knowledge, Critical thinking, Creativity & Innovation / Problem solving, Active listeningTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to inspire others & generate people's commitment, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop and leverage networks, Ability to set up relevant performance indicators, Ability to develop others & improve their skills