The bank for a changing world

We are looking for

Team Lead - Loans

Job type Permanent
Schedule Full time
Job Function Transaction processing
Brand BNP Paribas
Level of experience 3 to 5 years
Apply REF: BNP018204

Job Description - APAC

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Business line/Function :

Asia Regional Processing Centre (ARPC) within ISPL is part of CIB operations. Functions handled within the unit is Remittances, Investigations-Remittances, Loans Processing, Cheques Clearing and Cheques Collections for APAC and MEA sites. 

Job Title:

Team Lead - Loans




Asia Regional Processing Centre



Business Line / Function:


Reports to:



(if applicable)


Number of Direct Reports:

Perm: 8

Directorship / Registration:



Position Purpose

To Supervise, Control, Monitor and Validate transaction processing for Loans of BNPP with the objective to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled.


Direct Responsibilities


1. Operations MANAGEMENT: Supervise processing of Loans transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

3. COMPLIANCE: Ensure adherence to internal guidelines, compliance, legal and regulatory aspects.

4. TEAM SUPERVISION &TRAINING: Monitor the performance of the Team members. Provide Training support wherever needed


Contributing Responsibilities

1.OPC: Contribute to the Operations Permanent Control framework

2. CUSTOMER SERVICE: Monitor turnaround times, and operational efficiency. Resolve customer complaints and queries.

3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Preparation and submission of MIS and reports to management as required and disseminate information to the Team.

Technical & Behavioral Competencies

·         Knowledge on various Loans Products

·         Knowledge of Banking Law and Practice

·         Internal Accounting Systems and Packages

·         Process performance evaluation, analysis and improvement

·         Familiarity with computer applications, MS-Office, Business Objects etc..

·         Familiarity with Banking Back Office Operations, Processes and Systems.

·         Knowledge on various regulations connected with Banking Operations

·         Good Communication Skills

·         Excellent interpersonal skills

·         Orientation towards Service Quality

·         Ability to work independently

·         Team work


Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Ability to synthetize / simplify

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Ability to develop and leverage networks

Ability to manage a project

Ability to inspire others & generate people's commitment

Education Level:

Master Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)



 Master Degree or Equivalent.

Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to understand, explain and support change