The bank for a changing world

We are looking for

Support Analyst-GM IT

Apply REF: BNP018539

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

Job Title:

Support Analyst-GM IT




CIB IT Production



Business Line / Function:

Reports to:




(if applicable)


Number of Direct Reports:

Directorship / Registration:



Position Purpose


This is for a Senior Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS. The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment. The primary responsibility of candidate would be monitor the database performance of respective applications like ODIN, FXO etc.. And provide suggestions which will be further implemented by DBA team. The candidate would be working closely with DBA and APS teams.  Candidate  has to come in shifts and if require will have to provide on-call support as well.


Direct Responsibilities

Key Responsibilities:

  • Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
  • Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
  • Responsible for resolving support issue by using the technical expertise and flexible enough to look for solutions that may be out of the box.
  • Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
  • Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
  • Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
  • Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
  • Responsible for UAT/PROD deployment & validation,
  • Analyzing/documenting problems, recommending solutions, & initiating corrective action
  •  Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

Technical & Behavioral Competencies


  • Must have experience in Oracle DB performance and optimization.

Soft Skills:

  • Good verbal and written communication skills
  • Good analytical and problem solving skills
  • Enthusiastic to work in challenging environment
  • Ability to communicate with client & users

Technical  Skills:


  • Knowledge on Operating System


  • Knowledge on Operating System
  • Knowledge on shell scripting
  • Knowledge on Mounts/NFS


  • Knowledge on Weblogic troubleshooting
  • Knowledge on Deployment Process

Scheduler & Monitoring Tools: 

  • Knowledge on Schedulers, Crontab, Autosys


  • Knowledge on Dos, Perl and Shell scripting


  • Knowledge on SQL Queries
  • Knowledge on DB Troubleshooting

Network : 

  • Knowledge on Network Commands ( IPCONFIG, TRACERT, NETSTAT etc)
  • Knowledge on Protocols (TCP/IP etc)
  • Knowledge on Firewall


Specific Qualifications (if required)

 Bachelor’s degree or equivalent


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven


Creativity & Innovation / Problem solving

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to understand, explain and support change

Analytical Ability

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Resilience, Ability to synthetize / simplify, Creativity & Innovation / Problem solving, Critical thinkingTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop and leverage networks, Ability to set up relevant performance indicators, Ability to develop others & improve their skills